We hadn't previously used a campervan, but Chris provided a comprehensive walkthrough for us. The campervan was comprehensively equipped and it proved easy to raise and lower the top. The bed was more of a puzzle - we couldn't remember the exact sequence of actions needed even though it had been demonstrated to us - but we got there! The aspect we most appreciated (and had not anticipated) was the pleasure of a protected and surprisingly spacious area to sit whilst we ate our lunch during blustery days out. Our thanks to Chris for providing a meticulously turned out van.