Yvonne

I am just back from a 5 day break with my husband, sister and little niece There were several issues with the motor home. 1 it was hired as a 6 berth motor home. There was barely room for 4. 1a The bunk beds turned out to be only one bed. The other bed was used as a storage area for the owner’s equipment so was unusable. 1b The double bed that is made out of the dining area is far to short for adults and would certainly not be big enough for 2 people. It was too short to be a double bed. My sister slept with her feet on the ladder used to access the other bed. 1c The double bed was up a very steep ladder.with little room for manoeuvrability 1d The only way my husband could actually sit up was if he put his head through the sun roof. 1e The ladder was dangerous, I fell off it as there was no way to attach both sides of the ladder to the floor. I am badly bruised and shaken. 2 There is hardly any storage in the motor home. The wardrobe has a microwave and so many pots and pans that it is full . All there was was a half a cupboard ( as the other half was filled with the owners Books and games) and a small store under half the seat opposite the dining area. We ended up having to use the bathroom to store all our belongings, spare clothes, shoes and food storage. Thankfully there were facilities on site so we didn’t need to use it. 3The bunk bed(s) one was used by my little niece she complained that the slats were unattached. It was obvious that this was a recurring theme as the slats had been put back upside down. Had we known that there was only enough room for 4 we would never have hired August 2025

Reaktion von James The hirer was very happy with the handover of the van and appreciated the extras that Camomile offered, including the cooking and entertaining inventory The hirer was offered the optional awning to provide extra space for the festival but she declined. The awning had been successfully used by previous festival hirers. The hirer stated she appreciated the complimentary welcome back which had been consumed. The hirer complained: 1. that the ladder to the overcab had given way when she used it. I showed here that the ladder base was broken due to her use and that the ladder had been checked and used successfully by the previous 5 hirers. It should be noted that the hired progressed with the hirer even knowing that her mobility was limited 2. The hirer complained that the middle double bed was not long enough for her sister. I stated that the vehicle's manufacturer's consider the middle convertible bed to be a suitable adult double bed 3. The hirer complained that the slats had come away in the upper bunk and stated that this was not the first time without providing any evidence. I replied that this issue had not been noted with previous hirers who were happy with the bunks which had been used by teenagers and had been used successfully for 10 days by a family of six plus a large dog without the awning 4. The hirer complained that Camomile was too well equipped for off-grid use. I explained that Camomile is hired for different occasions both on and off grid and her extensive features have been appreciated by previous hirers I agreed not to charge the hirer for the replacement ladder that she broke - cost £75 as a gesture of goodwill. I also agreed not to charge the hirer for repairing the damaged bunk bed slats - £35 This hirer stated that she would not be asking for a refund and had enjoyed the festival in Camomile. Clearly Camomile was not suitable for hirers with limited mobilty and the hirer should consider this for future hires via GoBoony This hirer stated that she and her husband had used Camomile to decide the type of motorhome they would like to buy. As an owner, this hirer (not her husband) has been unreasonable and inconsistent and I would not advise hiring to her