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Firstly I have fed all of this back to the owner 1. Being a virgin at van camping it would have been useful to have the great videos on how to do things sent the week before giving you time to study and prepare any questions that o might have on pick up or can. 2. Some clear instructions as to where actual house was as one end of road blocked so had to go around and the actual road is like a dirt track 3 Pick up time of 3 on the Friday and drop off by 11 on the Sunday made this hire very very expensive for less than 48hrs. And realistically there was so much to go through on pick up I didn’t leave until 1 1/2 hours later. I was very lucky and my campsite was very near but not great of going further afield. 3. Great little welcome basket but let hirers know as I duplicated some items. 4. Only got asked the night before if I wanted a water bottle, awning and Loo and pop up tent. Again get this listed on site or Ask the question a week before. 5. Owners very nice and Van great to drive down narrow country lanes.