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Charlotte
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We had a very bad experience with Goboony and the owner of the vehicle, we were informed prior to confirming the booking the vehicle was suitable to take our 15month baby as long as we provide the car seat. However after we confirmed the booking the owner couldn't guarantee it. We terminated the agreement before the booking started to get a refund. As a result of the situation Goboony didn't refund any of our monies. We are a family from Australia and we lost the equivalent of $1000 for a trip we never took. Goboony and the owner acted in bad faith. We are currently escalating the situation externally.
Reaktion von Russell
Response from Russell
This is not the case, firstly the hire was much less than quoted on review. I did what I could even offered alternative campers to this lady however instead of turning up at the appointed time to make a final decision she was in an airport - doesn’t sound like someone who was ready for a campervan adventure. Had they decided none of the vans were safe enough for their child I would have been left out of pocket but much rather that than have worried parents. It’s worth noting that many parents of young kids have hired this camper - I checked my liability insurance and they demanded I did not confirm safety until the model of car seat was fitted. There’s always two sides to a story in my opinion and Charlotte has posted a very unfair and factually incorrect timeline of events . We have 4 children ourselves and respect child safety. Had we not then I’m sure this would’ve gone ahead had she but decided in advance to make other plans then blame goboony for not getting in touch with me to anticipate their non arrival. I am 100% satisfied that I acted in an appropriate manner and after goboony investigated they agreed with me. I would do the same with any other parents . Hopefully if reading these contrasting reviews you won’t be worried by the unfounded accusations of travellers who had an alternative agenda , we have over a hundred 5 star reviews for our service and will continue to do the right thing by our customers.
Julian Mauricio
Jaldeep
Deane
George
Marianne
Calum
Catherine
