Forster A699VB

We had a mixed experience. It was our first time in a motorhome, and we travelled with our 4 kids to Austria. We chose Woj’s motorhome because it could accommodate up to 7 people whilst also being <3.5t which most normal licenses allow, it was also in a convenient location for that trip and the pictures looked quite good. The pickup was in a public car park in a commercial area - not in Woj’s home. I was a bit unsure about this because we needed to leave our car there whilst we were travelling for 10 days. It ended up being ok, the area is reasonably safe and we left the car in the street rather than inside the car park. Not the best, but it was ok. Woj required a security deposit of €2k on pickup. This gets returned if everything is ok, but you still pay it even if you have full insurance. I was a bit unsure about this before meeting Woj, but he is very trustworthy and was happy to do a bank transfer through Wise to help keep records. Woj arrived on time and came with his daughter to help translate. Collection took 1.5hrs as he explained everything in detail. This was ok as it was our first time, so it was useful to have everything explained well, and it made things easier later. It’s a well looked after motorhome, everything was clean. But beware it’s been used quite a lot (it had +100k kms), so some things show their age. Make sure you check everything yourself and take pictures of everything. Not just outside but inside too. If something is not in a good condition or broken when you return and you hadn’t spotted it before (even if it wasn’t your fault) expect to pay. One issue we had was the interior mirror just came off one day. It looked like it had been glued in the past, and we couldn’t put it back.  We didn’t think this would be a big issue as I thought they were quite cheap to replace and it looked like a pre-existing issue. But when we arrived this was marked as needing repair and we were charged €280 for this after Woj asked different repair places. Not great… but not much we could do about it. Woj got a quote within a few days and was helpful at providing the paperwork necessary to claim from the insurance. The motorhome had everything we needed, but it’s all fairly basic and just the essentials. The plates, glasses etc are plastic. This was ok for us. Nothing luxurious, but that’s part of the experience. The fridge took a while to get used to. The first day we thought it wasn’t working because it didn’t look like it was cooling at all, but when we plugged the electricity in the first campsite this seemed to get it going much better and was fine afterwards. Normally we found that on days we were travelling it didn’t cool very well, but usually when we were stationary or spending some nights in one place it worked well. I guess it’s just a bit of getting used to. I have to say I was quite disappointed with Yescapa in general, it wasn’t very helpful for customer service. If you have any issues while renting, you have to deal with it yourself with the owner as it’s impossible to speak to Yescapa directly, there seems to be no human to talk to and they don’t respond to the emails. They had a phone number for the breakdown insurance (in our case it was Allianz) but we didnt have good experience with this. One day we lost battery power in the van and couldn’t switch it on. We were in the road, so we had to call the roadside assistance. They only spoke in German which we don’t speak, so I had to flag down a car on the road to help us get through the call options to speak to someone in English that could help us. We waited for hours, and in the end we gave up waiting and flagged down another car that helped us jump start the van. The roadside assistance never turned up and we just got a call back that night to see if we still needed assistance… but they hadn’t contact any repair places to send anyone yet. Woj was very helpful to help diagnose the issue on the phone and sent us some pictures of where the points were to jump start the car, which was useful when we found someone on the road to help, so it all worked out in the end. On the return, Woj provided some recommendations of where to clean the motorhome. We slept nearby and arrived early to spend the morning cleaning the outside and the inside. We disinfected everything and left it as good as we could. Woj’s wife complained it wasn’t cleaned to a good standard but in the end this was ok. We’re not experts at cleaning vans and did the best we could. Perhaps it’s easier if they simply charge a cleaning fee and you can return it like you would do with a normal rental car, or like you would do when renting an apartment on holiday. I’m not sure what’s normally done by other owners as this was our first time. Overall the experience of travelling in the motorhome was fun aside from those issues. The sleeping arrangements were good. The older kids slept comfortably in the bunk bed at the back, the sofa converted easily into a bed which we rarely used, and the top double bed was quite spacious and comfortable. We had a baby sleeping with us at the top as she was breastfeeding in the night and there was plenty of space. If we were doing this again, I would prefer renting through an agency rather than directly to an owner. It was ok in the end, but added unnecessary stress to the experience, and Yescapa was not very helpful when we needed them. All in all, Woj’s motorhome is a good option if you choose Yescapa and are looking for one near Munich. We enjoyed the experience and kept great memories from this trip.

Todo o processo ocorreu bem, o proprietário é bastante solícito e o veículo estava em boas condições. No geral, a experiência foi bastante positiva!

Overall, we had a great time with the vehicle and the owner woj was nice and polite. My advice is , check the vehicle thoroughly for damages before collection , I mean every single corner, take video of the vehicle and make sure you report any small scratches or damages you found before collection. That’s our first mistake, because, within 2 hours of collection, we discovered a very tiny crack on the windshield, and we reported right away to Woj the owner. Along the way during the 7 days journey, we discover another zipper that’s broken, and finally when returning the car, Woj the owner discovered another minor scratch on the cushion. Till date , we are not sure if those damages were there before or after collection. All these damages of cause are considered our fault since it’s discovered after the return of the vehicle and our deposit is retained and we are now still waiting for yescapa to sort out the insurance claim ( which is another night mare for us) . The insurance policy is to deduct from the deposit first and claim the repair fee later from the insurance. That is why our deposit ( 2K euros) is still retained by Woj until today . ( it’s been almost 2 weeks) . I think it will take longer until I get back any amount left. Lastly, be prepare to cater at least 1 hour to wash the car because Woj will expect you to return the car in the same condition you took the vehicle. After 7 days trip, there was a lot of stubborn insect stain which required jet wash to get rid of them. So, Woj will recommend you a car wash nearby the returning point , and there’s only 1 washing spot for tall vehicle like the caravan. Overall, this rental is much cheaper as compared to other rental website, but don’t expect a hassle free experience if there’s something wrong. So far, the quotation for the both the windshield and cushion are about 2500 euros and we are in the process of the insurance claim. Interior and exterior are 2 different claim channels and you have to report them yourself . Good luck.

Véhicule tout à fait conforme à l'annonce, très agréable à conduire et bon équipement à l'intérieur Wojciech nous a parfaitement présenté le Camping-car et a répondu à nos questions en cours de voyage. Nous sommes prêts à recommencer l'expérience pour d'autres voyage en Bavière !

Einwandfreies Fahrzeug, sehr nette Vermieter!