Augustin
Extremely disappointing experience — unfair treatment and lack of support
I had a terrible experience renting a vehicle through this platform. The van we received was already in poor condition, with a broken table and drawer. We even paid out of pocket to fix these issues so we could travel in decent conditions.
At the end of the trip, there was only a tiny superficial scratch on the plastic part of a mirror — purely cosmetic, with no impact on safety or function. Despite this, the owner pressured us into signing a document on the spot, clearly trying to push her version of events.
Since then, things have only gotten worse. The owner kept my security deposit for more than four months without providing any valid proof or repair invoice. When she finally sent a quote, even the garage stated that the damage was too minor to be repaired — yet the amount was €360 for a simple plastic scratch. Completely absurd.
I reached out to the platform’s support several times, providing all evidence and explanations. Unfortunately, they sided with the owner without any real investigation or sense of fairness. It’s deeply disappointing to see a platform that claims to protect both owners and renters act with such bias.
This experience has been frustrating, time-consuming, and unfair. I strongly advise anyone considering using this platform to think twice. You risk losing your deposit over minor or pre-existing damages, and customer service will do nothing to help you.
I will never use this platform again.