Jill
I couldn't have asked for more from Hayley. She was flexible about handoff and dropoff times, and reassured me that I could text her for help if needed (I did, twice in ten days!). Her explanation of how stuff worked at handoff was extremely helpful, as was the folder of information about the van she had put together. I managed to break one item in the van, and she was very reassuring that things happen and didn't treat me like a naughty child, which I appreciated -- she just sent me the receipt for the replacement and I paid for it.
The campervan has been lovingly converted and has all the basics, a surprising number of them given that the van isn't all that big. The vehicle itself has plenty of power -- the gearing is much lower than that of a typical car, and it has no shortage of torque in the low gears and power in the higher ones. It was much easier to park than I thought it would be, though of course not as easy as my medium-sized car. The van's running cost was astonishingly low; I spent only £80 on fuel for the entire ten days.
The equipment in the van was in good condition and performed well except that I found it difficult to re-fold the bed on my own -- I think there is a trick to it that I didn't bother to work out, because I saw others do it easily. I was impressed that when I needed something there was pretty much always a tool to handle it. Clearly the people who set up this van have toured in vans and understand what is needed without providing a lot of pointless extra stuff.
One of my goals in hiring the campervan was to discover whether it is a way I like to travel, and I decided I would prefer a small caravan so I can leave it set up at a campground and take day trips with my dog in my own more nimble car. I have now put a deposit on a tiny caravan and look forward to future trips that way. I am very grateful for the experience.