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Horrific experience- van was filthy (even dirty dishes in cupboard) . Mattress soiled & stunk of urine that they had tried and failed to mask , all upholstery filthy and smelly. Advertiser does not care in the slightest and refused to take accountability for the substandard vehicle. Lots of things broken, cookware useless cheap rubbish….spent hours cleaning it myself so my kids could have some kind of holiday. Have opened a dispute with goboony and if no joy there then will go to banks and small claims court to get this cowboy held accountable for ripping people off. He talks the talk but it’s all BS when there’s a problem. Avoid this person at all Costs!
Reaktion von Russell
The hirers partner returned the van and stated that he didn’t know what she was talking about and was in fact ocd. He also said the kids fought the entire trip and that’s possibly why she has not enjoyed the experience. What is not in the hirers exaggerated review is that the van they had originally ordered was badly damaged and we only knew of this happening a few hrs before they arrived - having travelled a fair distance to collect we pulled out the stops to replace the van and ensure her kids had some sort of holiday explained it had all been a bit of a rush. I’m sure if you check out the many reviews Iv had online that I’m definitely not a cowboy - care 100 % about people having great trips but when someone is unreasonable I won’t be taking any action ( I did offer a discount by paying for fuel if supplied receipts but none were presented on return. I would not hire a 24 plate £70k motorhome to this lady again .