Luxus-Wohnmobil mit 5 Schlafplätzen (Edinburgh)

Reaktion von Spaceships Hi Joe, Thank you for your feedback and 5 star review. We do our best to try ensure things run as professionally and smoothly as possible and are delighted that this has been appreciated by yourself. We will certainly be more than happy to hire to you again next year so just get in touch when the time is right and we can get you booked in on another trip. Many thanks.

Reaktion von Spaceships Hi Jonathon, Thanks for leaving a review and for your feedback. Firstly, we are delighted that you had a great holiday in your Spaceships motorhome. With regard to the handover process, we are aware of our responsibilities to help reduce the risk of inadvertently spreading Covid 19. If one of our staff members were to contract Covid 19, imagine the potential number of people that may be infected. 30 customers a day going to 30 campsites etc. So to reduce that risk to zero, we now have a digital handover. As you will have seen, we send an email with contactless pick-up instructions and a time slot for you to collect your Spaceship. On this email is a full 15 minute handover/familiarisation video. We state in the email that because we are not providing a full handover in person, it is essential that customers watch the video and save it to their phones before collection. In the video, it stresses the importance of checking around the vehicle before driving to ensure that all windows and doors are securely shut. As you pointed out, there is also a sticker inside the motorhome reminding you to make sure the windows are shut. Most feedback we receive also highlights that the video is more beneficial in that it can be referred back to at any time should you forget anything as a lot of people struggle to take in all the information when being spoken at for 20 minutes. When we receive a report of damage to the vehicle, we try to consider all options. This will include a vehicle exchange, roadside support or repair or to arrange a replacement at a garage or dealer. These things will all have taken time out of your holiday. We will have examined all these possibilities before coming back to you. In this instance, in the busiest month of August, the best solution was a temporary cover until we could get the vehicle back at the end of your holiday. We have various levels of insurance, and while our all-inclusive insurance covers all damage to the vehicle, we cannot be responsible for damage caused through negligence. The email also advises that the fuel tank will be at least 1/4 full and should be returned at the same level. We provide a photo of the fuel tank to help you, as well as a return email to remind you of this. This seems to be the fairest way. Customers pay for just the fuel they use. With regard to the seating and TV, these are designed and fitted by the manufacturer, Adria, who are renowned for their excellence in interior motororhome design and therefore completely outwith our control. We're also pleased that you were happy with the extra kit we provided, and as I said initially, the most important thing is that you had a great experience. Thanks again for your feedback and for giving us the opportunity to explain some of the operational points you raised. I do hope we will see you again at some future point for more Space travel. Thanks and kind regards, Ryan, Spaceships Crew

Reaktion von Spaceships Hi Gaynor, Thank you for the 5 star review and your kind words. This is what we strive for and we are delighted to hear your had a fantastic time. We will be more than happy to welcome you again in the future as and when you are looking to go on another trip. Many thanks.