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Lee bent over backwards to make sure at the handover we had everything we needed and knew how everything worked. We did a brilliant road trip around Scotland in 5 days and the van was faultless. The bed was comfortable and the heater we didn't think we would need worked perfectly when it dropped to 1 Deg C in the isle of Skye overnight ! Lee was on call throughout if needed but he wasn't needed as van was faultless. Would highly recommend and we will be re booking for next year's trip.