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I very seldomly leave reviews but due to multiple issues and zero engagement from Goboony I felt compelled to do so and shine a light on Goboony's utter lack of customer support - after all, the best measure of us (people and businesses alike) is surely how we respond when things go wrong?.. -I initially had a motorhome hire fall through - due to an issue with the owner not having the correct insurance in place. This didn't come to light until there were a few days left until our family holiday, forcing a search to start again and plans to be changed. Maybe this couldn't have been avoided but I can't help think anything such as this should have come to light well in advance of hire commencement. Goboony engaged on this issue but were fairly dismissive. Our replacement motorhome rental with Strafford (Stephen) was littered with issues... -Gas leak around the bottle on the new motorhome - dangerous and potentially grave consequences, that required the gas to be off for the duration of the rental -No hot water - on electricity alone -Motorhome originally hired not available (due to a boiler issue) and not advised until the day of collection (when I called) -Incorrect address details for collection - compounding a hurried collection (of an alternate motorhome) During the holiday when the issues emerged, Stephen from Strafford Motorhomes was engaged but not sufficiently - to take responsibility and address the issues appropriately. Stating, “this has never happened before”, “the motorhome is new…” or suggesting I seek out a spanner to attempt repairing the gas leak were unhelpful and potentially dangerous respectively. On return from our holiday, I contacted Goboony - by email to Evandro (UK Customer Support Manager) and then via the on-line “dispute” form. I am yet to receive any response several weeks later. Needless to say, we had a terrible experience with Goboony and Strafford, certainly considering how we value/look forward to our main family holiday and the cost of it. Myself and our network of family and friends will not be using/recommending Goboony or Strafford motorhomes (again). Would be renter beware...Zefiro 675 – 2022 Roller Team Zefiro 675 Automatik 6 Schlafplätze + 6 Riemen
Beschreibung
Dieser Text wurde automatisch von Google Translate übersetzt. Original ansehen
Sechs Sitze und sechs Kojen auf einem normalen britischen Autoschein. Automatikgetriebe. Das Gefühl, einfach nur zusammen zu sein und alle Bedürfnisse einer Familie zu berücksichtigen, stand im Mittelpunkt des aktualisierten Zefiro 675. Mit einer Kombination aus festen und Make-up-Betten für bis zu sechs Personen kann jeder eine belebende Nachtruhe erleben, wo immer Sie sich aufhalten. Die hinteren festen Etagenbetten sind gemütliche und unterhaltsame Orte zum Ausruhen für die Kinder, während ein Alkoven-Doppelbett ein privater und erholsamer Ort für Erwachsene ist,...
Sechs Sitze und sechs Kojen auf einem normalen britischen Autoschein. Automatikgetriebe. Das Gefühl, einfach nur zusammen zu sein und alle Bedürfnisse einer Familie zu berücksichtigen, stand im Mittelpunkt des aktualisierten Zefiro 675. Mit einer Kombination aus festen und Make-up-Betten für bis zu sechs Personen kann jeder eine belebende Nachtruhe erleben, wo immer Sie sich aufhalten. Die hinteren festen Etagenbetten sind gemütliche und unterhaltsame Orte zum Ausruhen für die Kinder, während ein Alkoven-Doppelbett ein privater und erholsamer Ort für Erwachsene ist, um sich abends zurückzuziehen. Zwei weitere Schlafplätze sind optional, indem der Essbereich in einen Doppelbettbereich umgewandelt wird.
Das Wohnmobil
Ausstattung
Komfort an Bord
- Außendusche
-
Autark stehen
- Bett & Bettwäsche
- Campingset (Tisch + Stühle)
- Drehstühle
- Dusche
- Eckbank
- Essecke
- Fahrradträger
- Garage
- Gasflasche
- Gefrierschrank
- Handtücher inklusive
- Heizung
- Herd
- Klimaanlage Wohnbereich
- Küchenausstattung
- Kühlschrank
- Markise
- Ofen
- Sicherungskasten
- Sonnenkollektor
- Toilette
- TV
- TV-Empfänger
- Warmwasser
-
Wintercamping
Während der Fahrt
- Airbags
- Anhängerkupplung
- Audio-Eingang
- Bluetooth
- Dachträger
- Einparkhilfe
- Isofix
- Klimaanlage bei der Fahrt
- Navi
- Radio
- Rückfahrkamera
- Schneeketten
- Servolenkung
- Tempomat
- Winterreifen
Hausregeln
- Rauchen erlaubt: Nein
- Haustiere erlaubt: Ja
- Auslandreisen erlaubt: Ja
- Wintersport erlaubt: Ja
- Festivals erlaubt: Ja
- Fahren im Gebirge erlaubt: Nein
- Mindestalter: 28 Jahre
Die Kaution von (1.350 £) muss direkt an den Vermieter bezahlt werden und nicht an Goboony. Goboony ist nicht für den Umgang mit der Kaution verantwortlich.
On site parking available at our Henfield collection point for your entire holiday £6.98 p/d.
1. What is the name and age of all drivers?
2. How many adults and how many children will be in your party?
2. What are your holiday plans / destination?
3. Collection is 2-3pm and returns 10-11am. What times were you hoping to pick up and drop off?
4. How many miles do you estimate for the total trip?
5. Are you bringing a pet? If so, what breed? Please remember only Zefiro 675 and Zefiro 690 models are permitted to have pets onboard.
6. Would you like us to fit a full gas bottle for you at 7kgs £42.95 or 11kgs at £51.95?
Upon approving your request, we allow 48 hours for the deposit to be paid, as this blocks out the dates on our calendar.
PLEASE NOTE, NO PICKUPS OR DROP OFFS ON SATURDAYS; SUNDAYS OR BANK HOLIDAYS (closed).
PLEASE CHANGE YOUR BOOKING DATES IF YOUR DEPARTURE OR RETURN DAYS INCLUDE ANY OF THESE DAYS.
Please ensure you have read through the price and terms section on this Goboony website or app so that you fully understand the terms of hire before booking.
If you happen to have any questions or special requests, please feel free to ask.
Drive this on a normal UK car drivers license category B. No special license needed.
Collection times are 2pm to 4pm on day of collection.
Return time is 11am on day of return.
-Travel to EU/Ireland ok.
*Bookings in June, July & August must be a minimum of 8 days/7 nights.
DEPOSIT: – The hirer shall leave either a pre authorised deposit or debited deposit using debit or credit card prior to the commencement of the period of the hire for the full amount of the deposit specified in the schedule. The owner shall without prejudice to his other rights against the hirer) be at liberty to retain out of such deposit:
1. The first portion of any damage or loss which the hirer undertakes to be responsible for negligence as set out in the schedule.
2. The amount of any loss of damage for which the hirer is responsible under the
Dieser Text wurde automatisch von Google Translate übersetzt. Original ansehen
Versicherungen
- Wohnmobilversicherung: Einschließlich
- Selbstbeteiligung & Kaution: 1.350 £
- Pannenhilfe: National
Preise
- Anzahl Freikilometer pro Woche 800 km
- Kosten pro Mehrkilometer 0,62 £
- Reinigungskosten 120 £
Stornierung
Verfügbarkeit
- Abholen ab: 14:00 Uhr
- Rückgabe bis: 11:00 Uhr
- Mindestens 4 Tage
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