Hôtel et Camping O² Orcières Outdoor Area

A day in the mountains works up an appetite. It’s also a great way to recharge. As for the rest—peace and quiet, comfort, and a good night’s sleep—we’ve got you covered. Hotels, cabins, or camping: find the accommodation that’s right for you.

Operator’s contact details:
SEMILOM RHEA
ESPACE ECRINS
131 rue des Écrins
05170 ORCIÈRES
Email: contact.basedeloisirs@orcieres.com – Tel: 04 92 55 89 80
Share capital €800,000 – RCS GAP 989 219 282 – NAF 56.10A
ALLIANZ Professional Liability Insurance No. 62713222
Intra-Community VAT No. FR88989219282

These general terms and conditions of sale are binding on SEMILOM RHEA, operator of the Auberge de la Gravière hotel and the Lou Draou campsite (hereinafter referred to as “SEMILOM RHEA” or “Hôtel-Camping Orcières Outdoor Area”), and its customers (hereinafter referred to as “the customer”).
Any booking implies acceptance of these general terms and conditions of sale.
ARTICLE 1 – GENERAL PROVISIONS
These General Terms and Conditions of Sale (GTC) apply to any booking made with the establishment Hôtel-Camping Orcières Outdoor Area, located at Base de Loisirs d’Orcières – 1243 route de la Gravière – 05170 Orcières – France.
These terms and conditions are valid from 1 October 2025. We may amend them at any time without notice, on the understanding that such amendments do not apply to bookings already made.
In accordance with Article 1369-4 of the Civil Code, these terms and conditions are made available to customers, who may download and print them, on our websites www.basedeloisirs.orcieres.com/ and www.o2area.com (currently under construction). 

ARTICLE 2 – BOOKING PROCEDURES – CUSTOMER JOURNEY
The customer confirms that they are of legal age (18 years) and are not subject to any guardianship or trusteeship measures preventing them from making a booking.
To make a booking, you may either visit our websites www.basedeloisirs.orcieres.com/ and www.o2area.com (currently under construction), make an online booking, or book by telephone: 04.92.55.89.17.  
It is the customer’s responsibility to familiarise themselves with the descriptions and rates for rooms, chalets and pitches and/or additional services offered at the hotel and campsite, and then to select the most suitable options. We cannot be held liable for the customer’s choice. Any booking implies acceptance of the descriptions of the stays and the rates. All prices and dates of stay must be confirmed by our services at the time of booking.
The photographs are intended to convey the atmosphere and do not in any way constitute a commercial promise; they are not contractually binding. We draw your attention to the distortion that buildings, rooms, chalets, pitches and other facilities may undergo when photographs are taken with a wide-angle lens. The photographs do not in any way constitute a commercial promise and are under no circumstances contractually binding.
 
The surface areas of accommodation (hotel rooms, chalets, camping pitches) are approximate and provided for information purposes only. We guarantee the number of beds, but we cannot guarantee the type (single beds, double beds, extra beds, etc.).
We cannot be held liable for any works or developments undertaken by the local council or third parties in the vicinity of the establishments. All information concerning sports or leisure activities is that provided to us by partner service providers and/or the Tourist Office and is provided for information purposes only.
2.1     Booking by telephone
The receptionist will provide you with all the pre-contractual information required under Article L121-17 of the Consumer Code regarding the rental of accommodation and camping pitches, and/or Article R211-4 of the Tourism Code regarding tourist packages. You will be invited to view, download and print these terms and conditions from our website. Once you have agreed, we will send you a confirmation containing the information outlined above.
2.2     Online booking
Your booking will only be registered on the website once you have accepted these general terms and conditions and paid the 30% deposit. You will have the opportunity to check the total price and correct any errors before confirming. Once your booking has been confirmed, we will send you a confirmation.
The Products and/or Services comprising the offered Stays are available in limited quantities and are managed in real time. Please note that a Product and/or Service shown as available may become unavailable if several Customers on the Booking Website order the same Product and/or Service at the same time. The first Customer to make a Booking takes priority. If a Booking cannot be honoured due to the unavailability of the Product and/or Service, we will inform you by email or telephone within forty-eight hours of the Booking. 

Any amount paid to make the Booking will be refunded in full as soon as possible, unless you prefer to choose another Holiday from those we offer.
The Customer also declares that they will use the Website in accordance with these GTC, in their own name and in the name and on behalf of all beneficiaries of the services ordered by them on the Website, for whom they acknowledge acting as agent (hereinafter: the “Beneficiaries”), and to whom these GTC shall be binding.
The Customer is financially liable for the use of the Website made both in their own name and on behalf of the Beneficiaries, unless they can demonstrate fraudulent use not resulting from any fault or negligence on their part.
The Customer guarantees the truthfulness and accuracy of the information provided by them in their own name and on behalf of all Beneficiaries using their data on the Website.
SEMILOM RHEA reserves the right at any time to refuse to enter into a contract with a Customer who makes fraudulent use of the Website or who contravenes these GTC.
ARTICLE 3 - PRICES
3.1     Determination of prices
The published prices are subject to change depending on internal commercial decisions or new regulatory decisions (e.g. VAT).
Our prices are in euros and include VAT, based on the VAT rates in force on the date these General Terms and Conditions of Sale are updated. In the event of a change in the applicable VAT rate, prices including VAT will be automatically adjusted.
They do not include:
-    visitor’s tax and departmental tax: These are collected on behalf of local authorities; they are not included in our rates and the amount is determined per night and per person aged 18 or over. It is subject to change without notice and varies according to the local authorities of the place of residence in accordance with the rules laid down in Articles L. 2333-26 to L. 2333-46-1 of the General Code for Local Authorities. It is payable either on arrival or at the time of booking, as applicable.
-    additional services and amenities offered on site during your stay;
-    transport; 
-    all personal expenses.
-    meals;

Rates correspond to the selected dates of stay, for which the Customer is solely responsible. Certain packages include breakfast for each occupant.
Additional services will appear on the invoice and must be settled with the balance of the stay before the customers leave the site. 
Upon arrival on site, you may add one or more additional products or services from among those described below (this list is not exhaustive and may be amended at any time without notice):
•    Catering: you may book breakfast or a set-menu dinner, comprising an evening meal as a starter-main course or main course-dessert option. These services do not include drinks. The restaurant operator sets the menus. We ask that you address any complaints regarding the service directly to the restaurant operator within the week of your stay. A packed lunch is also available and must be booked by 3.00 pm the day before,

•    Ski passes and sports centre activities: you can book your ski passes and sports centre activities for the desired duration.  These are personalised, so you must provide your full names and dates of birth at the time of booking. The terms and conditions are available on the website: https://pass.orcieres.com/fr/,

•    Ski storage: you can book ski storage for up to 4 people at the Orcières Merlette 1850 resort for the desired duration. The general terms and conditions of sale are available on the website: https://orcieres.navic.fr/,

•    Other activities: you can book other activities managed by independent activity providers who have a resale agreement and/or an intermediary agency agreement with SEMILOM RHEA, subject to the contractual terms
3.2     Price changes
The prices listed on the Website are subject to change at any time by SEMILOM RHEA without prior notice. Only the price stated in the booking confirmation by Hôtel-Camping Orcières Outdoor Area is binding.
Changes do not apply to bookings already made. Where a child’s age determines the applicable rate, it is determined based on the child’s age at the time of booking, subject to proof. 
No stay booked prior to the introduction of any promotional offer will be eligible for a refund, even partial. Once the booking has been confirmed, discounts and one-off promotional offers cannot be applied retrospectively. In the event of a change in taxation of more than 2%, SEMILOM RHEA reserves the right to pass on this change to the price of the stay. However, no price adjustment may be applied within thirty days of departure.
The rates, terms and conditions of a booking have been established for the sale of hotel rooms, chalet rentals or camping pitch rentals in accordance with their primary purpose (accommodation). The hotel and campsite reserve the right to amend the rates, terms and conditions, or simply to cancel the booking, if the rooms or chalets are used for other purposes such as photo shoots, film shoots, showrooms or interviews…
ARTICLE 4 – BOOKING CONFIRMATION – DEPOSIT
To confirm their booking at Hôtel-Camping Orcières Outdoor Area, the customer must pay the full deposit requested at the time of booking. This deposit, depending on the booking dates and the length of stay, corresponds to all or part of the total cost of the stay:
•    30% of the total price of the accommodation and any additional services booked at the time of reservation, up to 30 days prior to arrival,
•    100% of the total price of the accommodation and any additional services booked at the time of reservation from 30 days prior to arrival.
The amount of this deposit will be specified at the time of booking.
You may book certain additional services prior to your arrival (e.g. ski passes, meals, ski storage, various activities) directly at the time of booking.
All our products are subject to availability.
The booking will only be confirmed once the deposit has been paid in full; otherwise, Hôtel-Camping Orcières Outdoor Area may refuse to accommodate the guest at the accommodation and this failure to pay the deposit may be considered a last-minute cancellation.
When making a booking, the customer must provide their bank details as a guarantee of the booking.
In accordance with Article L. 221-28, 12° of the French Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering and leisure services. Consequently, a customer who has made a booking online or by telephone cannot, under any circumstances, claim the right of withdrawal enjoyed by consumers when they enter into a distance selling contract.
You may specify particular requests regarding the aspect or specific location of your room, or a request for on-site services (baby kit, cleaning, bed linen, etc.); we will endeavour to accommodate these without any contractual obligation or guarantee. Such requests should be addressed directly to reception, whose contact details can be found on your booking vouchers. We cannot be held liable for the non-fulfilment of requests made by guests in this regard. 
Please note that a room or chalet intended for a specific number of occupants must under no circumstances be occupied by a greater number of people. A young child is considered a full occupant.
In some rooms, access to the mezzanines is via stairs, which are not recommended for elderly people, those with reduced mobility, and young children. 
In the chalets, bunk beds must be used in accordance with the safety instructions displayed on the access ladder, with particular care taken for children who are the responsibility of their parents.
Families must pay attention to these safety requirements; we accept no liability in the event of any problems.
ARTICLE 5 – CANCELLATION OR MODIFICATION OF THE STAY
Conditions in accordance with Article L211-14 of the Tourism Code, in force since 1 July 2018
5.1    Changes 
Any change to the original booking made by the customer regarding any of the following: dates of stay, type of accommodation, or package – shall be treated as a cancellation of the original booking and a new booking.
We will endeavour to accommodate, as far as possible, your requests to change the dates, type of accommodation or location of your stay, provided these are made at least 30 days before your scheduled start date, subject to availability. A change is not a cancellation. 
For any changes to your stay, an administration fee of €20 will be payable to the establishment.
If we are unable to accommodate your request to change your stay, the cancellation terms for the original booking shall apply automatically.
5.2    Cancellation 
Customers wishing to cancel their stay must notify the establishment in writing: 
-    By email: contact.basedeloisirs@orcieres.com
-    By post: Hôtel-Camping Orcières Outdoor Area, 1243 route de la Gravière, 05170 Orcières.
The date of receipt determines the cancellation date

For any cancellation of your stay, an administration fee of €20 will be payable to the establishment.
In the event of cancellation, the following will be charged in addition to the administration fee:
• 30% of the stay, up to 30 days before the start date of your stay,
• 50% of the stay, between 29 and 15 days before the start date of your stay,
• 100% of the stay, from 14 days before the start date of your stay,
In the event of a no-show by the guest, or early departure at the guest’s request, the total amount of the booking, i.e. the total price of the stay including taxes, will be charged. 
The hotel-campsite reserves the right to re-let a reserved room and/or chalet and/or camping pitch without delay in any of the following circumstances:
-    Cancellation by the guest.
-    Change to the booking by the guest. 
-    No-show by the guest: in the absence of specific information, a guest who does not arrive at the hotel on the scheduled day of arrival (by 23:59 at the latest) will be deemed to have wished to cancel their entire stay.
-    Error by the customer when making the booking (dates, number of rooms, type of room or chalet or camping pitch). 

5.3     Cancellation / modification of a duplicate booking
In the event of a duplicate booking resulting from a customer error, the customer may amend or cancel the erroneous booking within 24 hours (excluding same-day arrival) of making the booking, subject to a €20 surcharge to cover cancellation processing fees, and only if the booking was made via our official websites www.basedeloisirs.orcieres.com/ and www.o2area.com (currently under construction).
5.5     Insurance 
We offer an insurance scheme comprising various options: cancellation insurance, curtailment of stay, late arrival, civil liability, etc. 
This insurance is optional: it takes effect on the day the premium is paid to our partner “Campez couvert”. It can be purchased up to 48 hours after booking with us and directly via the provider’s online sales portal.
The customer takes out their insurance directly with “Campez couvert” with the cover options offered and in accordance with the insurer’s general terms and conditions of sale. The customer must report any claim to the insurer. The establishment cannot be held liable for the customer’s failure to take out insurance, nor for the terms of compensation, which are the responsibility of the insurer.
5.6     Early departure / interruption of sporting or leisure activities 
An early departure or an interruption of sporting or leisure activities booked with us shall not give rise to any refund. We advise you to take out the cancellation/assistance insurance offered directly by our provider ‘Campez couvert’, the terms of which are set out in the contract taken out by the customer.
ARTICLE 6 – TERMS AND CONDITIONS OF PAYMENT
6.1    Payment of the balance for the stay and additional services
The outstanding balance for accommodation, as well as any additional services used and/or ordered by the customer, must be paid no later than the day of departure. 
For long-term stays, payment must be made on a weekly basis.
Pursuant to Article 2102 of the Civil Code, the customer may not object to the retention of their luggage if they refuse to pay.
6.2    Security deposit – Payment of supplements and additional services
A security deposit of €200 will be required upon the customer’s arrival via a credit card pre-authorisation using the Payment for the Rental of Goods and Services (PLBS) solution with SEMILOM RHEA’s banking institution, in particular for any booking of apartments or hotel rooms and where a pet is present in the room. 
A security deposit of €300 will be required upon the customer’s arrival via a credit card pre-authorisation using the Payment for the Rental of Goods and Services (PLBS) solution with SEMILOM RHEA’s banking institution, in particular for any chalet booking and where a pet is present in the room. 
The hotel and campsite reserve the right to charge the guest, via the credit card provided as security at the time of booking or on arrival, for any consumption, accommodation or extras that have not been settled on the day of departure. The same applies to any damage or breakages discovered after the guest’s departure; the cost of repairs will be charged to the guest’s card. The guest may request an invoice for these charges. 
6.3     Payment terms
•    By credit card: Visa, Mastercard and American Express are accepted for payment of the deposit and the final bill. The actual debit from the bank account confirms the binding nature of the booking contract.

For any booking made less than 7 days before the start of your stay, payment by credit card is the only option; this must cover 100% of the cost of your stay and the services booked.

•    By bank transfer: When making the transfer, you must provide your booking reference and the name of the person who made the booking so that we can process the transfer. Any transfer fees are your responsibility.
Our bank details for bank transfers: IBAN FR76 1009 6185 7100 0622 7410 171

•    By cheque: Cheques are not accepted. 

•    In cash: It is also possible to pay in cash. 

•    Holiday vouchers: Payments by holiday vouchers are accepted up to a limit of 30% of the booking amount, and a maximum of €1,500. ANCV holiday vouchers must be valid for at least three months after the date of receipt, must be detached from their booklet, must not be stapled, must not be endorsed and must include the top stub. We do not give change when payment is made by ANCV holiday vouchers.
SEMILOM RHEA reserves the right to request, upon the customer’s arrival, the credit card used to make the booking, as well as valid identity documents for all occupants of the room, chalet and camping pitch; failure to provide these may result in access to the hotel and campsite being refused.
Failure to pay will result in the customer’s immediate eviction, the cancellation of their stay with the application of the cancellation fees set out in these terms and conditions, subject to legal proceedings for the settlement of the outstanding amount. 
ARTICLE 7 – ASSIGNMENT OF CONTRACT
The customer(s) may assign the contract prior to departure. They must inform the hotel or campsite of this no later than 72 hours before the start of the stay, specifying:
-    the surname(s), first name(s) and address of the assignee(s) and participants in the stay,
-    that they meet the same conditions as the customer to undertake the stay. 

This transfer will incur an additional charge of €20 for administration fees.

ARTICLE 8 – COURSE OF THE STAY
8.1    Check-in and check-out times
Please note that unless the full price has been paid, keys cannot be handed over when you arrive at your accommodation. 
Hotel rooms and chalets are available from 4 pm and must be vacated by 10 am at the latest. Camping pitches are available from 2 pm. If the Customer wishes to arrive earlier or depart later, they must inform the reception team as soon as possible so that they can do their best to accommodate their request.
8.2    Table reservations
If the guest wishes to reserve a table at the leisure centre’s restaurant, they must make this known at the time of booking. It is strongly recommended that guests reserve a table as early as possible. Otherwise, availability cannot be guaranteed.
8.3    Catering (where this service is included)
Breakfast is served from 07:30 to 09:00 in the dining room.
For dinner, the restaurant is open from 7.00 pm to 9.30 pm. (Opening hours).
8.4    No smoking
Please note that a smoking ban has been in force in all public places since 2 January 2008. Smoking is strictly prohibited in the rooms and chalets, as well as within the campsite grounds, for obvious reasons of safety and comfort (failure to comply will result in a charge equivalent to the cost of one night’s stay). The use of gas appliances and any dangerous or polluting devices is prohibited in the rooms and chalets.
8.5    Pets
Pets are only permitted in certain rooms, subject to a flat-rate charge (depending on the accommodation) to be paid at the time of booking or on arrival. Only one pet per booking is allowed; pets must be kept on a lead in communal areas but are not permitted in dining areas.
We reserve the right to refuse dangerous or aggressive animals (dogs in categories 1 and 2). Please bring the animal’s health certificate confirming rabies vaccination.
8.6     Ski equipment and similar items 
The Guest further undertakes not to walk around in ski boots or similar footwear inside the premises (hotel, chalet, restaurant and bar).
8.7     Minors 
Access to the hotel, chalets and camping pitches is refused to minors (under 18 years of age) not accompanied by adults. Minors, and in particular young children, remain under the sole responsibility and supervision of their parents, particularly in communal areas. 

We reserve the right to refuse access to the room, chalets and camping pitches that have been booked in breach of this requirement to minors under the age of 18 who are not accompanied by their legal guardians when they arrive at reception, and to cancel the booking immediately. Under the same conditions, we may cancel the booking at any time prior to the start of the stay if we discover that the room is intended to accommodate minors under the age of 18 who are not accompanied by their legal guardians.
ARTICLE 9 - LIABILITY
9.1    Liability
Under no circumstances shall SEMILOM RHEA be held liable for events of force majeure, for the actions of third parties not involved in the provision of the services specified in the contract, or for the improper performance of the contract attributable to the customer. It is further specified that additional services not covered by the agreement, as well as pre- and/or post-travel arrangements made solely on the client’s initiative, are in any event the sole responsibility of the external service providers in charge of organising them.
The Client is advised to take out civil liability cover (for personal injury or property damage) and holiday theft cover.
No individual insurance is included with the booking. The insurance policies taken out by the hotel and the campsite cover their liabilities in accordance with the regulatory provisions of Book II of the Tourism Code, which sets out the conditions for carrying out activities relating to the organisation and sale of holidays.
The information provided to you through us regarding the sports and leisure activities available at the Orcières Outdoor Area and in the resort is provided for information purposes only. SEMILOM RHEA cannot be held liable if any of these activities are no longer available or feasible under different conditions.
Should circumstances require it, and only in the event of force majeure beyond our control, we may be obliged to modify our programmes in whole or in part (total or partial closure of a site, shared facilities such as a swimming pool or restaurant), or to offer you equivalent alternative accommodation.
9.2     Theft
Under no circumstances shall the establishment be liable for theft or damage caused to valuables left by the Guest in the hotel rooms, in the chalets or on their camping pitch.
9.3     Third-party liability insurance
The hotel and campsite declare that they hold professional third-party liability insurance taken out with an insurance company, covering accommodation services exclusively.
9.4    Loss or failure to return the room and/or chalet key
During the stay, a key allowing free access to the room or chalet will be provided to the guest; in the event of loss or failure to return the key, a charge of €150 will be applied (for a secure key, plus the cost of changing the lock cylinder). It is therefore essential to return the room or chalet key to reception upon departure. 
ARTICLE 10 – ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE – HOUSE RULES
The general terms and conditions of sale apply to all bookings. Any booking implies acceptance of these general and specific terms and conditions, which the Guest acknowledges having read. 
They also constitute acceptance of the hotel and campsite house rules, which are displayed within the premises and available in the rooms and chalets. We ask that you familiarise yourself with them and comply with them. The Customer must, amongst other things, ensure the peaceful nature of the premises and use them in a manner consistent with their intended purpose.
In the event of failure to comply with the hotel and campsite rules and regulations and these general terms and conditions, the establishment reserves the right to refuse access to the hotel or campsite, without any refund to the Customer.
ARTICLE 11 – COMPLAINTS
Our on-site representatives are available throughout your stay to address your concerns, resolve any issues that may arise and ensure you enjoy your stay to the full. Please contact them with any enquiries. It is understood that the Hotel and the campsite can only be held liable if the guest expresses their dissatisfaction during their stay, thereby offering the possibility of an alternative solution and compensation on site, as required by law. In the absence of immediate redress, the guest must request documentation proving the breach or defect.
11.1    Complaints Procedure

Any complaint must be addressed to SEMILOM RHEA within 15 days of the occurrence of the event giving rise to the complaint, without prejudice to the legal remedies and time limits for taking legal action, at the following address: serviceclient@orcieres.com. 

In the absence of a satisfactory response within the aforementioned timeframe, the consumer may refer the matter to the Tourism and Travel Ombudsman, whose contact details and referral procedures can be obtained by visiting their website: www.mtv.travel. The opinion issued by the Ombudsman is not binding on the parties to the contract. In the absence of an amicable settlement, the dispute may be brought before the competent courts.

11.2    Customer Service

For any commercial and/or technical enquiries, Customer Service can be contacted: 
- By telephone on 04 92 55 89 80 (standard call from a landline in mainland France) under the conditions set out on the Website; 
- By email at: serviceclient@orcieres.com.

It is expressly agreed between SEMILOM RHEA and the business customer that any dispute or litigation which cannot be resolved amicably in this manner shall fall within the exclusive jurisdiction of the Commercial Court of GAP, even in the event of multiple defendants or third-party proceedings.
ARTICLE 12 – INTERNET CONNECTION – ONLINE SALES
The hotel offers Wi-Fi internet access. The Guest undertakes that the IT resources made available to them shall not be used in any way for the reproduction, representation, making available or communication to the public of works or objects protected by copyright or related rights, such as texts, images, photographs, musical and audiovisual works, software and video games, without the authorisation of the rights holders provided for in Books I and II of the Intellectual Property Code where such authorisation is required. 
SEMILOM RHEA, in the online sales process, is bound only by an obligation of means. It shall not be held liable for any damage resulting from the use of the Internet, such as loss of data, intrusion, viruses, service disruption, or other unforeseen problems.
ARTICLE 13 – PERSONAL DATA
Personal data collected on our websites www.basedeloisirs.orcieres.com/ and www.o2area.com (currently under construction) or when you contact us by telephone is processed for the following purposes:
•    To respond to enquiries, comments, requests for brochures and complaints that you send to SEMILOM RHEA. This processing is based on your consent;
•    Send commercial offers, newsletters, invitations to take part in games or competitions, as well as satisfaction surveys. This processing is based, in the case of messages sent by SEMILOM RHEA, on its legitimate interest in developing its activities, or on your consent;
•    Improve SEMILOM RHEA’s service and communication with its customers and prospects. This processing is based on SEMILOM RHEA’s legitimate interest in improving the quality of its services;
•    To book your stay and additional activities. This processing is based on a contract;

Certain data is mandatory to enable us to respond to your enquiries and orders. Failure to provide this data may prevent the completion of an order or an enquiry.

This processing is carried out under the responsibility of SEMILOM RHEA, represented by its Chairman, whose contact details are provided in the legal notice.

Cookies are text files containing an identifier that your browser sends to your computer. Cookies enable information relating to your browsing on our website to be recorded (the pages you have visited, the date and time of your visit, etc.).
This information enables websites, in particular, to:
•    Store, at your request, information you have just provided to us, so that you do not need to fill in the form we have provided again on your next visit;
•    Compile statistics concerning, for example, traffic to our site;
•    Ensure the security of the service we provide.
•    Depending on their purpose, cookies are deleted as soon as you close your browser or retained for a maximum period of 13 months.

You can opt out of the storage of cookies either generally or on a case-by-case basis by configuring your web browser.
To find out how to configure your browser, please consult the user guide provided by your browser’s publisher by clicking on the hyperlinks below:
Edge - Mozilla Firefox  - Safari  - Google Chrome

Please note that this change may prevent you from accessing the website or certain features.
The data collected is intended exclusively for SEMILOM RHEA and the data processors we have carefully selected. We undertake never to sell or rent out your data. No data is transferred outside the EU. 

Retention period for your data:
•    Data collected to send you commercial offers, newsletters, invitations to take part in games or competitions, and satisfaction surveys: for three years from the date of collection. At the end of this period, this data is retained for a further three years if you agree to continue receiving commercial offers, newsletters, invitations to take part in games or competitions, and satisfaction surveys;
•    Data collected to respond to enquiries, comments and complaints you send to SEMILOM RHEA: for the period necessary to process these enquiries, comments and complaints and any disputes that may arise from them.
•    Data collected to process your order and payment for products or services: is retained for 10 years from the date of collection. 

In order to preserve the confidentiality and security of your personal data, and in particular to protect it against unlawful or accidental destruction, accidental loss or alteration, or unauthorised disclosure or access, SEMILOM RHEA takes appropriate technical and organisational measures in accordance with applicable legal provisions.

You have the right to access your personal data, to have it rectified or erased, to transfer it or have it transferred to a third party, to restrict its processing, or to object to its processing. You have the right to withdraw your consent if the legal basis for the processing in question is consent. SEMILOM RHEA will comply with your request subject to compliance with its legal obligations. 

You may exercise these rights:
•    By post to the following address: SEMILOM RHEA, 131 rue des Ecrins, 05170 ORCIERES.
•    By email to the following address: contact.basedeloisirs@orcieres.com

In the interests of confidentiality and the protection of your personal data, SEMILOM RHEA reserves the right to ask you to provide proof of identity before responding to your request. You may therefore be asked to provide a photocopy of proof of identity. This proof of identity will only be retained for the duration of the processing of your request.

If you have any questions, comments or require clarification regarding the processing of your personal data, you may contact our Data Protection Officer by email at the following address: contact.basedeloisirs@orcieres.com.

If, despite our best efforts, you feel that your rights have not been respected, you have the right to lodge a complaint with the CNIL.

The CNIL’s contact details are as follows: 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France, or via the website: www.cnil.fr.

The online provision of the credit card number and, more generally, the Customer’s final confirmation of the order constitute proof of the entirety of the transaction in accordance with Article 1367 of the Civil Code, as well as of the payment being due. This confirmation constitutes a signature and express acceptance of all transactions carried out via the online sales module.
The Customer must keep the order confirmation, which serves as proof of purchase, as this document alone is binding in the event of a dispute regarding the terms of the order.
In accordance with Article L213-1 of the Consumer Code and Articles D213-1 and D213-2 of Decree No. 2016-884 of 29 June 2016 relating to the regulatory provisions of the Consumer Code, for any order placed online for an amount of at least €120 including VAT, SEMILOM shall retain the written record of the Customer’s order for a period of ten years from the date of conclusion of the contract, and guarantees the Customer access to it at any time during this period, upon simple request. 
ARTICLE 14 - WEBCAM

Customers are hereby informed that the public area is equipped with automatic image capture systems (webcams) to provide customers with information on the condition of the Nordic area.

ARTICLE 15 – EXCEPTIONAL AND UNAVOIDABLE CIRCUMSTANCES
Exceptional and unavoidable circumstances are defined as any situation beyond the control of the Customer, LA SEMILOM RHEA, the organiser and any supplier involved in the provision of the booked Services, the consequences of which could not have been avoided even if all reasonable measures had been takenand which prevent the fulfilment of all or part of the obligations set out in the contract. This shall apply in particular in the event of: force majeure, or climatic, geographical, health or political conditions in the immediate vicinity of the destination that are likely to endanger the Customer’s life.
In the event of exceptional and unavoidable circumstances, the right to terminate the contract at no cost, as provided for in Section II of Article L.211-14 of the Tourism Code, is available to both SEMILOM RHEA and the Customer.
ARTICLE 16 – INTELLECTUAL PROPERTY
It is hereby reiterated that SEMILOM RHEA remains the sole owner of the intellectual property rights, and in particular the image rights, relating to the elements of its hotel.
The logos, trademarks, designs and graphics featured on the various marketing materials, posters or price lists are registered, and any reproduction is strictly prohibited.

ARTICLE 17 – TRANSLATION – GOVERNING LAW - TRANSLATION - SETTLEMENT OF DISPUTES
In the event that these general terms and conditions are drawn up in several languages, it is expressly understood that the French version of these general terms and conditions shall be the sole authoritative version. Consequently, in the event of any difficulty in interpreting or applying any of the provisions of these general terms and conditions, reference shall be made expressly and exclusively to the French version. These General Terms and Conditions of Membership are governed by French law, both in terms of their interpretation and their implementation. 
In the event of a dispute concerning the interpretation or performance of these terms and conditions, the Member may initiate a mediation procedure with the Tourism and Travel Ombudsman (MTV Médiation Tourisme Voyage, PO Box 80 303, 75 823 Paris Cedex 17 – Tel.: 01 42 67 96 68 – Email: info@mtv.travel) in accordance with the procedures set out on the website www.mtv.travel and within a maximum period of one year from the date of the written complaint submitted to the Issuing Company. 

They may also use the European Online Dispute Resolution platform, accessible online at the following address:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=FR.

In the absence of an amicable settlement, the Member may bring the matter before either one of the courts with territorial jurisdiction under the Code of Civil Procedure, or the court of the place where they were resident at the time the contract was concluded or the harmful event occurred (Article R. 631-3 of the Consumer Code).
ARTICLE 18 - SEVERABILITY

The fact that SEMILOM RHEA does not, at any given time, rely on any of the provisions of these general terms and conditions shall not be construed as a waiver of its right to rely on them at a later date.
In the event that any provision of these general terms and conditions of sale is declared null and void or unenforceable, that provision shall be deemed unwritten, without this affecting the validity of the other provisions, unless the provision declared null and void or unenforceable was essential and decisive.

ARTICLE 19 – ENTIRE AGREEMENT BETWEEN THE PARTIES

These general terms and conditions of sale and the contract sent to the Customer form a single contractual package and constitute the entire agreement between the parties.
LEGAL NOTICE

Our general terms and conditions of sale comply with the provisions of Law No. 2014-344 of 17 March 2014 of the Consumer Code, setting out the conditions for distance selling, and with the legal provisions of the Tourism Code. We reproduce below Articles L121-16-1, L-121-17, L-121-20-8, L-121-19-3 and L211-2, as well as Articles R 211-3 to R 211-11:
 Article L121-16-1:
I-The following are excluded from the scope of this section:
1° Contracts relating to social services, including social housing, child and family support, with the exception of personal care services referred to in Article L. 7231-1 of the Labour Code;
2° Contracts relating to health services provided by healthcare professionals to patients to assess, maintain or restore their state of health, including the prescription, dispensing and supply of medicines and medical devices;
3° Contracts relating to gambling referred to in Article L. 320-1 of the Internal Security Code, including lotteries, casino games and betting transactions;
4° Contracts relating to financial services;
5° Contracts relating to a package holiday, within the meaning of Article L. 211-2 of the Tourism Code;
6° Contracts relating to timeshare agreements, long-term holiday product contracts and resale and exchange contracts referred to in Articles L. 121-60 and L. 121-61 of this Code;
7° Contracts drawn up by a public official;
8° Contracts for the supply of food, drink or other everyday household goods, which are physically delivered by a trader during frequent and regular rounds to the consumer’s home, place of residence or place of work;
9° Contracts for passenger transport services, with the exception of the provisions set out in Article L. 121-19-3;
10° Contracts concluded via vending machines or automated commercial websites;
11° Contracts concluded with telecommunications operators for the use of public telephone booths or for the purpose of a single connection by telephone, internet or fax, in particular value-added services and products accessible by telephone or text message.
II.-For contracts relating to the construction, acquisition or transfer of immovable property, as well as those relating to rights over immovable property or the letting of property for use as a principal residence, concluded off-premises, only subsections 2, 3, 6 and 7 shall apply.
III.-Subsections 2, 3, 6 and 7, applicable to relations between consumers and traders, are extended to contracts concluded off-premises between two traders provided that the subject matter of such contracts does not fall within the scope of the principal business activity of the trader approached and that the number of employees employed by that trader is five or fewer.
NOTE: In accordance with Article 34 of Law No. 2014-344 of 17 March 2014, these provisions introduced by Article 9 of the said law apply to contracts concluded after 13 June 2014.
 
Article L121-17:
I. Prior to the conclusion of a contract for the sale of goods or the provision of services, the trader shall provide the consumer, in a legible and comprehensible manner, with the following information:
1° The information provided for in Articles L. 111-1 and L. 111-2;
2° Where a right of withdrawal exists, the conditions, time limit and procedures for exercising that right, as well as the standard withdrawal form, the presentation requirements and content of which are laid down by decree of the Council of State;
3° Where applicable, the fact that the consumer bears the costs of returning the goods in the event of withdrawal and, for distance contracts, the cost of returning the goods where, due to their nature, they cannot normally be returned by post;
4° Information on the consumer’s obligation to pay costs where the consumer exercises their right of withdrawal from a contract for the provision of services, water supply, gas or electricity supply, or a subscription to a district heating network, the performance of which the consumer has expressly requested before the end of the withdrawal period; these costs are calculated in accordance with the procedures laid down in Article L. 121-21-5;
5° Where the right of withdrawal cannot be exercised pursuant to Article L. 121-21-8, information stating that the consumer does not have this right or, where applicable, the circumstances in which the consumer loses their right of withdrawal;
6° Information regarding the trader’s contact details, where applicable the costs of using the means of distance communication, the existence of codes of conduct, where applicable deposits and guarantees, the terms of termination, dispute resolution procedures and other contractual terms, the list and content of which are laid down by decree of the Council of State.
II. If the trader has not complied with their information obligations regarding the additional costs referred to in paragraph I of Article L. 113-3-1 and in point 3 of paragraph I of this Article, the consumer is not required to pay such costs.
III. The burden of proof regarding compliance with the information obligations referred to in this subsection rests with the trader.
NOTE: In accordance with Article 34 of Law No. 2014-344 of 17 March 2014, these provisions introduced by Article 9 of the said Law apply to contracts concluded after 13 June 2014.
 
Article L-121-19-3:
For contracts concluded electronically, the trader shall remind the consumer, before the consumer places their order, in a legible and comprehensible manner, of the information relating to the essential characteristics of the goods or services covered by the order, their price, the duration of the contract and, where applicable, the minimum duration of the consumer’s obligations under the contract, as provided for in paragraph I of Article L.121-17.
The trader shall ensure that the consumer, when placing their order, explicitly acknowledges their obligation to pay. 

To this end, the function used by the consumer to confirm their order must, on pain of nullity, include a clear and legible statement such as ‘order with obligation to pay’ or a similar, unambiguous phrase indicating that placing an order entails an obligation to pay.
Online retail websites shall clearly and legibly indicate, at the latest at the start of the ordering process, the means of payment accepted by the trader and any delivery restrictions.
NOTE: In accordance with Article 34 of Law No. 2014-344 of 17 March 2014, these provisions introduced by Article 9 of the said law apply to contracts concluded after 13 June 2014.
 
Article L-121-20-8:
The right of withdrawal may not be exercised in respect of contracts:
1° For the provision of services fully performed before the end of the withdrawal period and where performance has begun following the consumer’s prior express consent and express waiver of their right of withdrawal;
2° For the supply of goods or services where the price depends on fluctuations in the financial market beyond the trader’s control and which may occur during the withdrawal period;
3° For the supply of goods made to the consumer’s specifications or clearly personalised;
4° For the supply of goods liable to deteriorate or expire rapidly;
5° The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
6° The supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
7° The supply of alcoholic beverages where delivery is deferred for more than thirty days and where the value agreed at the time of conclusion of the contract depends on market fluctuations beyond the trader’s control;
8° Maintenance or repair work to be carried out urgently at the consumer’s home and expressly requested by the consumer, limited to spare parts and work strictly necessary to address the emergency;
9° The supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery;
10° The supply of a newspaper, periodical or magazine, except for subscription contracts for such publications;
11° Concluded at a public auction;
12° The provision of accommodation services, other than residential accommodation, goods transport services, car hire, catering or leisure activities which must be provided on a specific date or during a specific period;
13° For the supply of digital content not supplied on a tangible medium, where performance has begun following the consumer’s prior express consent and express waiver of their right of withdrawal.
NOTE: In accordance with Article 34 of Law No. 2014-344 of 17 March 2014, these provisions introduced by Article 9 of the said law apply to contracts concluded after 13 June 2014.

Article L211-2:
A package holiday is defined as a service:
1° Resulting from the prior combination of at least two operations relating respectively to transport, accommodation or other tourist services not ancillary to transport or accommodation and representing a significant proportion of the package;
2° Lasting more than twenty-four hours or including an overnight stay;
3° Sold or offered for sale at an all-inclusive price.
 
Article R.211-3:
The exchange of pre-contractual information or the provision of contractual terms and conditions shall be made in writing. This may be done electronically subject to the conditions of validity and exercise set out in Articles 1369-1 to 1369-11 of the Civil Code. The following shall be stated: the name or business name and address of the seller, as well as details of their registration in the register provided for in Article L. 141-3(a) or, where applicable, the name, address and registration details of the federation or union referred to in the second paragraph of Article R. 211-2.
Article R211-4
Prior to the conclusion of the contract, the seller must provide the consumer with information on prices, dates and other elements constituting the services provided during the trip or holiday, such as:
1° The destination, means, characteristics and categories of transport used;
2° The type of accommodation, its location, standard of comfort and main features, its certification and tourist classification in accordance with the regulations or customs of the host country;
3° The catering services offered;
4° A description of the itinerary in the case of a tour;
5. The administrative and health formalities to be completed by nationals or by nationals of another Member State of the European Union or of a State party to the Agreement on the European Economic Area, in particular when crossing borders, as well as the deadlines for completing them;
6° The visits, excursions and other services included in the package or which may be available at an additional cost;
7° The minimum or maximum group size required for the trip or holiday to take place and, if the trip or holiday is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the trip or holiday; this date may not be set less than twenty-one days before departure;
8° The amount or percentage of the price to be paid as a deposit upon conclusion of the contract, as well as the payment schedule for the balance;
9° The price adjustment terms as provided for in the contract pursuant to Article R. 211-8;
10° The contractual cancellation conditions;
11° The cancellation conditions set out in Articles R. 211-9, R. 211-10 and R. 211-11;
12° Information concerning the optional taking out of an insurance policy covering the consequences of certain cases of cancellation or an assistance policy covering certain specific risks, in particular repatriation costs in the event of an accident or illness;
13° Where the contract includes air transport services, the information, for each flight segment, provided for in Articles R. 211-15 to R. 211-18.
 
Article R211-5
The prior information provided to the consumer is binding on the seller, unless the seller has expressly reserved the right to amend certain elements thereof. In such a case, the seller must clearly indicate the extent to which such amendments may be made and which elements they concern.
In any event, any amendments to the prior information must be communicated to the consumer before the contract is concluded.
 
Article R211-6
The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one copy of which is given to the buyer, and signed by both parties. Where the contract is concluded electronically, Articles 1369-1 to 1369-11 of the Civil Code shall apply. The contract must include the following clauses:
1° The name and address of the seller, their guarantor and their insurer, as well as the name and address of the organiser;
2° The destination or destinations of the trip and, in the case of a split stay, the different periods and their dates;
3° The means, characteristics and categories of transport used, the dates and places of departure and return;
4° The type of accommodation, its location, standard of comfort and main features, and its tourist classification in accordance with the regulations or customs of the host country;
5° The catering services provided;
6° The itinerary in the case of a tour;
7° The visits, excursions or other services included in the total price of the trip or holiday;
8° The total price of the services invoiced, together with an indication of any possible revision of this invoice in accordance with the provisions of Article R. 211-8;
9° An indication, where applicable, of any fees or taxes relating to certain services, such as landing, disembarkation or embarkation charges at ports and airports, and tourist taxes where these are not included in the price of the service(s) provided;
10° The payment schedule and terms; the final payment made by the purchaser must not be less than 30% of the price of the trip or holiday and must be made upon delivery of the documents required to undertake the trip or holiday;
11° Any special conditions requested by the purchaser and accepted by the seller;
12° The procedures by which the purchaser may lodge a complaint with the seller for non-performance or improper performance of the contract; such a complaint must be submitted as soon as possible, by any means that provides the seller with an acknowledgement of receipt, and, where applicable, notified in writing to the tour operator and the relevant service provider;
13° The deadline for notifying the purchaser in the event of cancellation of the trip or holiday by the seller where the trip or holiday is subject to a minimum number of participants, in accordance with the provisions of paragraph 7 of Article R. 211-4;
14° The contractual cancellation terms;
15° The cancellation terms provided for in Articles R. 211-9, R. 211-10 and R. 211-11;
16° Details concerning the risks covered and the amount of cover under the insurance policy covering the consequences of the seller’s professional civil liability;
17° Details of the insurance policy taken out by the buyer to cover the consequences of certain cancellations (policy number and name of the insurer), as well as details of the assistance policy covering certain specific risks, in particular repatriation costs in the event of an accident or illness; in this case, the seller must provide the buyer with a document specifying at least the risks covered and the risks excluded;
18° The deadline for notifying the seller in the event of the buyer transferring the contract;
19° The undertaking to provide the buyer, at least ten days before the scheduled date of departure, with the following information:
a) The name, address and telephone number of the seller’s local representative or, failing that, the names, addresses and telephone numbers of local organisations likely to assist the consumer in the event of difficulty or, failing that, the telephone number enabling urgent contact to be made with the seller;
b) For trips and stays abroad involving minors, a telephone number and an address enabling direct contact to be made with the child or the person responsible for their stay on site;
20° A clause providing for cancellation and refund, without penalty, of the sums paid by the purchaser in the event of failure to comply with the information obligation set out in paragraph 13 of Article R. 211-4;
21° The undertaking to provide the purchaser, in good time before the start of the trip or holiday, with the departure and arrival times.
 
Article R211-7
The purchaser may assign their contract to an assignee who meets the same conditions as the purchaser for undertaking the trip or holiday, provided that the contract has not yet taken effect.
Unless otherwise stipulated to the transferor’s advantage, the transferor is required to inform the seller of their decision by any means capable of providing proof of receipt no later than seven days before the start of the trip. In the case of a cruise, this period is extended to fifteen days. Such a transfer is not, under any circumstances, subject to the seller’s prior authorisation.
 
Article R211-8
Where the contract expressly provides for the possibility of a price revision, within the limits set out in Article L. 211-12, it must specify the precise methods for calculating price variations, whether upwards or downwards, and in particular the amount of transport costs and related taxes, the currency or currencies that may affect the price of the trip or holiday, the portion of the price to which the variation applies, and the exchange rate of the currency or currencies used as a reference when establishing the price stated in the contract.
 
Article R211-9
Where, prior to the purchaser’s departure, the seller is compelled to make a change to one of the essential elements of the contract, such as a significant increase in price, and where the seller fails to comply with the duty to inform referred to in paragraph 13 of Article R. 211-4, the purchaser may, without prejudice to any claims for compensation for any damage suffered, and after having been informed by the seller by any means providing an acknowledgement of receipt:
- either terminate the contract and obtain, without penalty, the immediate refund of the sums paid;
-or accept the modification or alternative trip proposed by the seller; an amendment to the contract specifying the changes made shall then be signed by the parties; any reduction in price shall be deducted from any sums still owed by the purchaser and, if the payment already made by the latter exceeds the price of the modified service, the overpayment must be refunded to them before their departure date.
 
Article R211-10
In the case provided for in Article L. 211-14, where, prior to the purchaser’s departure, the seller cancels the trip or holiday, the seller must inform the purchaser by any means capable of providing proof of receipt; the purchaser, without prejudice to any claims for compensation for any damage suffered, shall obtain from the seller the immediate refund, without penalty, of the sums paid; in this case, the purchaser shall receive compensation at least equal to the penalty they would have incurred had the cancellation been made by them on that date.
The provisions of this Article shall in no way prevent the conclusion of an amicable agreement whereby the purchaser accepts a substitute trip or holiday proposed by the seller.
 
Article R211-11
Where, after the purchaser’s departure, the seller is unable to provide a substantial part of the services provided for in the contract, representing a significant percentage of the price paid by the purchaser, the seller must immediately take the following measures, without prejudice to any claims for compensation for damages that may have been suffered:
either offer alternative services in place of those originally provided, bearing any additional cost, and, if the services accepted by the purchaser are of inferior quality, the seller must reimburse the purchaser for the difference in price upon their return;
-or, if the seller is unable to offer any alternative services or if these are refused by the buyer on valid grounds, provide the buyer, at no extra cost, with transport tickets to ensure their return under conditions that may be deemed equivalent to the place of departure or to another location agreed by both parties.
The provisions of this article shall apply in the event of failure to comply with the obligation set out in paragraph 13 of Article R. 211-4.
 
Deputy Managing Director, SEMILOM – Nicolas COLOMBANI