Siblu – Domaine de Soulac

Wir laden Sie ein, in unserem 4 ha grossen Camping im Herzen eines Eichenwaldes, unsere 170 schattigen Plätze zu entdecken. Geniessen Sie Ihren Urlaub in einer unserer qualitativ hochwertigen Unterkünfte mit Holzterasse oder im Schatten eines konfortablen Campingplatzes.
Ein idealer Ort, 3 km von den weiten Stränden der Atlantikküste, um Ihren Urlaub mit der Familie oder Freunden zu verbringen, in einer ruhigen und angenehmen Umgebung, mitten in der Natur.

Im Herzen des Waldes von Eichen, laden wir Sie in unserem 4 Hektar großen Park, unsere 170 schattigen entdecken. Lassen Sie sich von unseren qualitativ hochwertigen Urlaub mit unseren Decks und schattigen Komfort verführen.
Ein idealer Ort liegt 3 km von den wichtigsten Stränden der Atlantikküste, um Ihren Urlaub mit der Familie oder Freunden zu verbringen, in einer ruhigen und angenehmen Seiten des Lebens, mitten in der Natur.

A Private Limited Company,

Whose headquarters is located at C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street,

London, United Kingdom, W1W 6AB,

Registered in the Register of companies of United Kingdom under nr. 05232298,

Contact details :

That they are acting in the interest of personal gain – activities which do not fall under the

banner of their commercial, industrial, artisanal, liberal or agricultural activities.

They have full legal capacity by which to act under these General Conditions of Sale

The contracting party that is the company Siblu UK Limited (hereinafter known as Siblu) is:

- Email : talktous@siblu.co.uk

- Phone number : Reserve your break 0208 610 0186

A question about your booking 0371 911 8888

These communication tools come with no specific costs.

The client (hereinafter known as the Client) is the person booking a holiday stay with Siblu in

2023, whether in an accommodation or on a camping pitch i.e. in a campsite located in France

and operated by Siblu France or any other company of the Siblu group (hereinafter known as a

Siblu Village).

Prior to any stay booking, the Client declares the following:

The Client must carefully read the General Conditions of Sale 2023, which must be

accepted prior to any booking of any stay with Siblu. The Client is advised to retain a copy

of the currently valid version during any booking.

The client is informed that any translation of the General Conditions of Sale 2023 into any

language besides French can be provided to them by Siblu for its own and exclusive use. If the

event of inconsistency or contradiction between the French version and the translation, the

French version shall prevail.

Version updated on 03/03/2023

GENERAL SALES CONDITIONS 2023

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

SUMMARY

1 - PURPOSE page 3

2 - ACCEPTANCE OF THE TERMS OF THE CONTRACT page 3

3 - BOOKING TERMS page 3

3.1 Booking terms page 3

3.2 Obligatory information page 4

3.3 Payment terms pages 4 et 5

3.4 Resale – Exchange page 5

3.5 Special Requests page 5

3.6 Booking of standard or specific accommodation page 5

3.7 Information and prices page 6

3.8 Publication of prices page 6

3.9 – Price composition pages 6 à 7

3.10 Reduction code page 7

3.11 Obvious pricing error page 7

4 - PAYMENT METHODS page 8

4.1 Renting accommodation page 8

4.2 Renting a campsite spot page 8

4.3 Default of payment page 8

4.4 Accepted payment methods pages 8

5 - DURATION OF STAYS page 8

5.1 High season et low season page 8

5.2 Minimum period page 9

5.3 Specific minimum duration periods page 9

6 - BOOKING CHANGES AND FREEDOM GUARANTEE page 9

6.1 Changes at the request of the Client page 9

6.2 Changes to accommodation beyond the control of Siblu page 10

7 - CANCELLATION BY THE CLIENT page 10

7.1 Procedure in the event of a cancellation by the Client page 10

7.2 Cancellation during the rental period page 10

7.3 Cancellation of a holiday accommodation booking page 10

7.4 – Cancellation of a booking of a place on a camping pitch page 11

8 - CANCELLATION BY SIBLU page 11

9 - GUARANTEE DEPOSITS page 11

9.1 Amount of the guarantee deposit and operation page 11

9.2 Subscription to the SWIKLY service pages 12 et 13

9.3 Client's obligations page 13

9.4 Subscription to the end-of-stay cleaning option page 13

9.5 Deductions from the share of a guarantee deposit valued at 150€ page 14

9.6 Deductions from the share of a guarantee deposit valued at 300€ page 14

10 - ARRIVALS – DEPARTURES page 15

10.1 – Arrival and departure times page 15

10.2 – Arrival and departure times – Forbearance page 15

10.3 – Times and motorised vehicle access page 15

11 - LOW SEASON page 15

12 - ADAPTED MOBILE HOMES / REDUCED MOBILITY PERSONS page 15

13 - CONTRACTUAL RESPONSIBILITY OF THE CLIENT page 16

14 - RESPONSIBILITIES OF SIBLU page 16

14.1 - Force majeure page 16

14.2 - Personal belongings page 16

14.3 Limitation of the responsibilities of Siblu page 17

15 - STATUTORY TERMINATION page 17

16 - CLIENT'S IMAGE pages 17 et 18

17 - COMPLAINTS - MEDIATION page 18

18 - PROTECTION OF YOUR DATA pages 18 à 19

19 - APPLICABLE LAW page 20

REMINDER OF A FEW SPECIFIC POINTS page 20

The contract shall not be recognised as entered into until after the definitive acknowledgement

by Siblu of the booking enacted by the Client, subject to the terms of article L121-11 of the

Consumer Code. The invoice sent at the time of the payment of the deposit shall reflect such

acceptance on the part of Siblu.

By exception, and as per article L121-11 of the Consumer Code, Siblu reserves the right to

refuse a booking request for any legitimate reason, and in particular any which does not comply

with these conditions, or with the offers made out in the brochure or on the Siblu website.

The Client declares that they have fully understood the content of these General Conditions of

Sale 2023, which can also be accessed on the site www.siblu.co.uk.

Any request for a booking of a stay for the year 2023 by the Client with Siblu implies

unconditional acceptance of all these General Conditions of Sale 2023, which shall prevail over

the content of any other document unless otherwise agreed in writing, beforehand, by Siblu.

If the Client does not agree with all or part of the General Conditions of Sale 2023, then they

shall not be entitled to enact a stay booking request with Siblu.

All bookings shall be strictly personal to the Client. As a consequence, the rights and

obligations resulting from the General Conditions of Sale may not under any circumstances be

ceded to third parties by the Client in any form or capacity.

2 - ACCEPTANCE OF THE TERMS OF THE CONTRACT

3.1 Booking terms

A booking request must be enacted by made by a person who is 18 years or older, who is acting

for personal gain and who has the appropriate legal capacity. Minors can only stay in a Siblu

Village if they are accompanied by an adult. If the person accompanying them is an adult other

than their parents, they must have appropriate in loco parentis authorisation issued by the child's

parents. The Siblu Village shall be entitled to demand copies of the same.

Reminder : Siblu may not accept booking requests enacted by a group of minors. Such

bookings must mention, throughout the full period of the stay, the presence of at least one

adult with parental authority over such minors.

3 - BOOKING TERMS

These General Conditions of Sale 2023 have the goal of establishing the terms and conditions

under which a Client can book a holiday stay with Siblu in 2023 in an holiday accommodation

or on a camping pitch, in a Siblu Village located in France.

1 - PURPOSE

Booking

Client

Payment Deposit

Client

Invoice sent which

reflects acceptance

Siblu

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

With our booking teams, over the phone or at the Siblu Village;

On the website www.siblu.co.uk.

A booking request must be carried out :

3.2 Obligatory information

The number of persons occupying a given accommodation may not exceed the maximum allowed

capacity. This capacity quota will vary depending on the particular accommodation.

As with an individual, legal entities wishing to book a stay must refer to Siblu the following

information in particular :

3.3 Payment terms

3.3.1 Booking made more than 4 months (120 days) before the start of the stay

Any booking request made more than 4 months before the start of the stay must be accompanied

by the payment of a deposit which is equal to 20% of the amount due for said booking. The

remaining balance (80%) must be paid no later than 4 weeks prior to the start of the stay.

3.3.2 Booking made between 4 months (120 days) and 4 weeks (28 days) before the start of the stay

Any booking request made between 4 months and 4 weeks before the start of the stay must be

accompanied by the payment of a deposit which is equal to 60% of the amount due for said

booking. The remaining balance (40%) must be paid no later than 4 weeks prior to the start of the

stay.

3.3.3 Booking made 4 weeks (28 days) or less prior to the start of the stay

Any stay booking request made 4 weeks or less prior to the start of the stay shall call for the

immediate payment of all of the amount due for said booking.

Surname

Age

Booking Start of the stay

Booking

100% payment of the balance

Booking Start of the stay

For bookings which are made remotely (website, telephone), the Client will not benefit from any

withdrawal period (art L. 221-28 12° of the Consumer Code).

First

name

Down payment :

20% of the balance

4 weeks

(at the latest)

Down payment :

60% of the balance

Payment : the

remaining balance 40%

Start of the stay

Civil

status

Postcode

Number

of adults

18 years +

Number

of children

4 to 17

years

Number

of babies

0 to 3

years

E-mail

4 weeks or less prior the start of the stay

Between 4 months and 4 weeks

prior to the start of the stay

Payment : the remaining

balance 80%

4 months and more prior

to the start of the stay

4 weeks

(at the latest)

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

A standard accommodation whose location is not determined on the day of the booking

(according to one of the ranges offered).

A specific accommodation chosen from what is available, against the payment of a

supplement, the amount of which is established based on the current price.

3.3.4 Obligatory provisions

NB: the Client must pay the full amount due for their stay at the time of the booking if the amount

is 100£ (one hundred pounds sterling ) or less.

The Client's deposit shall not be processed until the booking request is accepted by Siblu. If no such

acceptance is forthcoming for any legitimate reason (as per article L.121-11 of the Consumer Code),

the deposit shall be refunded to the Client in full as soon as possible.

3.4 Resale – Exchange

A booking cannot be exchanged, nor resold, nor transferred to a third party, in any way.

3.5 Special requests

The Client acknowledges that a booking made is in line with their needs and expectations. However,

during such a booking, the Client can put forth special requests. The Client shall commit to

expressly informing Siblu, in writing, of any information of decisive importance in relation to the

content of the contract (as per article 1112-1 of the Civil Code), and in particular any specific request

related to their booking, so that their request can be taken into account.

Even if Siblu devotes itself to giving such requests special attention, it cannot guarantee that

it will satisfy them. In addition, if a request has not been expressly accepted by Siblu, it must be

considered as having been refused.

3.6 Booking of standard or specific accommodation

During their booking, and subject to availability, the Client has the choice between the following :

The various ranges differ, in particular, depending on the size of the accommodation and its

capacity (for more information on the different ranges, the Client can view the link

https://siblu.co.uk/camping/accommodation).

The Client's definitive location will be attributed to them and communicated later, at the latest on

the day of their arrival.

In the event that the accommodation chosen by the Client is no longer available after they have

made their booking, the provisions of article 6.2 will apply. In the event of force majeure

circumstances or any unforeseeable and insurmountable circumstances imposed by a third party,

the provisions of article 14 shall apply.

Acceptance of the booking

Refusal of the booking

Deposit payment

Deposit payment

100 £

or less

Payment : 100% of the booking price

Deposit collection

Deposit reimbursed

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

3.7 Information and prices

The updated prices are available on the website www.siblu.co.uk or via a simple phonecall made

to the following number : 0208 610 0186. Siblu cannot be held responsible for information not

confirmed in writing after the definitive invoice has been sent.

Except in the event of a booking made with accommodation whose equipment has been expressly

selected by the Client, the equipment of accommodation may vary from one model to another, and

from one Siblu Village to another. Certain models can be recategorised.

3.8 Publication of prices

The prices related to the booking of the stay include all taxes and match the rates valid on

the day of the booking by the Client. Prices can be changed without notice, including during the

season. In any case, the Client shall only be bound by the price in force at the time when he has

made his booking.

Siblu reserves the right to pass onto the Client any change to the VAT rate that may enter into force

during the invoicing. Likewise, any tax or similar duty related to the enjoyment of the

accommodation / the occupation of a camping pitch, and any rate hike, shall be borne by the Client

and re-invoiced to them, even if Siblu is the legal debtor.

Reminder : once a booking has been accepted by Siblu, the contract is fixed and definitive,

and it can no longer be changed. With this, even if the Client enjoys an offer which expressly

guarantees them the best price, the Client may not then, on principle, take advantage of a

better rate (whether or not it is linked to a special offer) referred to them by Siblu for an

accommodation which is identical or similar in nature in the same Siblu Village, during the same

booking period (whether before or after their booking).

3.9 Price composition

3.9.1 - The price fixed at the time of the booking includes exclusively the following :

- the location of the accommodation place or the camping pitch;

- water and gas consumption (except in the case of camping-caravaning) and electricity;

- the Fun Pass for all persons acknowledged in a booked stay (in accordance with the booking

made) allows, in particular, access to aquatic complexes and entertainment and sporting activities

offered by the selected Siblu Village at no extra charge;

- registration with children's clubs (if there are any);

- any options subscribed during the booking;

- the Freedom Guarantee.

3.9.2 – The price fixed at the time of the booking in particular does not include the following :

- benefits or services other than those outlined in article 3.9.1above;

- surcharges linked to optional paid activities;

- cleaning during and at the end of the stay;

- bed linen and toiletries;

- baby equipment;

- meals and drinks;

- the administrative fee of 15 £.

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

The tourist tax price is, on principle, not included in the payment amount. It is collected

on behalf of the municipality or the local community. However, depending on the Siblu Village

selected by the Client, it may be possible to pay the price of the stay at the time of the payment of

the booking price. Failing this, it must be paid on site on the day of arrival, before the

accommodation keys are handed over.

3.10 Reduction code

If the Client enjoys a reduction code, it must be presented at the time of the payment of the

booking, in the tab provided for this purpose. Any presentation of it subsequent to the payment

of the booking shall be null and void.

the reserved period (during the low season the prices are less expensive than they are in the

high season, which is the July/August period),

the date on which the booking is made

the localisation of the Siblu Village and its appeal,

and acknowledgement of the fact that, generally, Siblu Villages are 4 star top of the line

campsites (including swimming pools, children's clubs and entertainment)

3.11 Obvious pricing error

During the formation of the contract or a booking request, in the event that the Client books or

would like to book a stay for which a given stated price is clearly incorrect (in particular, as a

result of a technical error), the price can be considered unrealistic compared to the real value of the

stay, and Siblu may avail itself of the following:

- either a legitimate reason (as per article L121-11 of the Consumer Code) which allows them to

refuse the made booking request ;

- or the termination of the contract as per the provisions of article 1169 of the Civil Code.

In all cases, Siblu shall commit to reimbursing the Client in full, including the deposit.

However, the Client will be able to ask Siblu to maintain the booking that they have made subject to

the condition of paying the balance that corresponds to the true price which should have

been applied during the booking.

An estimate of an obviously incorrect price shall be established bearing the following things in

particular in mind:

Special case with cumulative discounts and/or special offers

It is stated that, except as expressly provided, discount offers on principle cannot be

combined, neither with each other nor with special offers which the Client may enjoy.

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

The settlement of the first payment of a booking can only be made by Bank Card

(Visa/Eurocard/Mastercard) or from a PayPal account.

The settlement of the balance of the full booking amount can be made using the following

methods: :

4.1 Renting accommodation

Following Siblu's definitive acceptance of the booking request, a definitive invoice featuring the date

of the acceptance shall be immediately addressed to the Client by e-mail or by post on request. The

invoice shall be addressed solely in the name of the Client after they have completed the booking,

and it can in no way be established in the name of a third person.

Payments will be made in pounds sterling (£). Invoice will be printed in English.

4.2 Renting a camping pitch

After the acceptance of the payment request, Siblu shall send a definitive invoice to the Client. The

payment of the balance, equal to the contractually fixed price for the rental of the site minus the

paid deposit, can be paid no later than on the day of arrival.

Payments will be made in pounds sterling (£). Invoices will be printed in English.

4.3 Default of payment

If the Client fails to pay all of the remaining balance within the fixed conditions stipulated above

(articles 3.3, 4.1 and/or 4.2) Siblu reserves the right to consider that the booking has been

cancelled by the Client, which will demand the application of the rules outlined in article 7.

4.4 Accepted payment methods

The Client's bank card shall be debited directly after the payment, for the existing contractually

owed amount at the time of the transaction, unless an installment payment option has been offered

and accepted by the Client.

- Bank Card : Visa, Eurocard/Mastercard,

- PayPal,

- Bank cheque payable to « Siblu UK Limited »,

- Traveller's Cheque : traveller's cheques must always be sent by recorded delivery letter with

acknowledgement of receipt, to the following address : Siblu France, bookings office, 10 avenue

Léonard de Vinci, 33600 PESSAC. They shall be valid at their face value until such time as the total

amount of the booking has been paid, and it must be at the time of the payment of the balance at

the latest.

4 - PAYMENT METHODS

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

between the opening day of a Siblu Village & 30/06/2023,

& between 03/09/2023 until the closing of the Siblu Village.

5.1 High season and low season

The low season is recognised as the following :

The high season is recognised as between 01/07/2023 and 02/09/2023.

5 - DURATION OF STAYS

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

High seaon : High season bookings must be for a minimum duration period of 7 (seven)

nights, from Saturday to Saturday (OR from Sunday to Sunday depending on the villages in

question)..

Low season : With the exceptions listed in article 5.3, during the low season, bookings must be :

5.2 Minimum period

- a minimum duration period of 3 (three) nights (not including special or promotional offers)

- a minimum duration period of 4 (four) nights for stays whose arrival is scheduled for Monday

There is no minimum duration period for bookings for empty sites.

Opening day of

the Siblu Village

Closing of the

Siblu Village

LOW SEASON

30/06/2023 03/09/2023

HIGH SEASON

01/07/2023 02/09/2023

HIGH SEASON

5.3 Specific minimum duration periods

Any booking for a stay in a Siblu Village between 08/04/2023 and 06/05/2023 must have a

minimum duration period of at least seven (7) nights, from Saturday to Saturday.

For the Siblu Village Les Viviers, bookings for 2 (two) nights are accepted during weekends in the

low season (from Friday to Saturday, then from Saturday to Sunday exclusively).

For the Siblu Village le Conguel, the minimum duration period is always 7 (seven) nights, whatever

the time of the stay, whether it's the low season or the high season.

that it be done more than 6 weeks prior to the start of the stay,

that the duration period of the stay not be reduced,

that what Siblu is able to provide be duly considered on the date of the change request.

6.1 Changes at the request of the Client

6.1.1 Change request dated more than 6 weeks prior to the date of the start of the stay

In principle, once the booking request has been checked by Siblu, the contract is fixed and definitive,

and it is no longer possible to change it.

However, when making a booking with Siblu, the Client is granted the Freedom Guarantee, which grants

them the right to make a single booking change request at no additional cost – be it about the

destination, date, type of accommodation or camping pitch, subject to the following :

Any change request must be announced by written mail by the Client.

The changes shall not be acknowledged as accepted by Siblu until after the Client has been sent a written

confirmation of any such change. For all change requests in addition to the one granted under the

Freedom Guarantee, Siblu may look at the possibility of granting them in line with what it is available to

provide and grant under them (if anything) in exchange for a booking fee of 35 £ (thirty-five pounds

sterling).

If the amount for the changed stay period should be elevated, the Client will be liable for the

difference.

6 - BOOKING CHANGES AND FREEDOM GUARANTEE

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

6.1.2 Change request made less than 6 weeks prior to the start of the stay

Within the period of 6 weeks prior to the start date of the stay, the Client can no longer make any changes.

6.2 Changes to accommodation beyond the control of Siblu

In the event that Siblu is forced to change the accommodation for reasons beyond its control (e.g.:

imperative accommodation maintenance for security reasons) prior to the start of the stay or the

day of the Client's arrival, Siblu shall commit to providing the Client with a justification and to

offering them (subject to availability) a quality stay and similar or equivalent equipment.

The Client shall not be required to pay any supplement. Siblu shall commit to reimbursing

the price difference to the Client in the event that the substituted stay is of a lower value, along

with any supplementary costs related to the choice of a particular leisure accommodation or

camping pitch.

In the case of refusal, the Client will be entitled to cancel their booking free of charge, and Siblu

shall undertake to reimburse all sums paid.

Unique modification request

Booking Start of the stay

FREEDOM GUARANTEE

Duration period of

initial stay not reduced

As per the

capabilities of Siblu

Modification more than 6 weeks

before the start of the initial stay

More than 6 weeks before

the start of the stay

Less than 6 weeks before

the start of the stay

No modification request possible

Be in the form of a written notification, by registered letter with acknowledgement of

receipt, sent to the following address: Siblu France, Bookings Office, 10 avenue Léonard de

Vinci, 33600Pessac - France

Be received no later than the day before the scheduled date of the start of the stay.

7.1 Procedure in the event of a cancellation by the Client

Every request for a booking termination must :

For the purpose of determining on what date the request for termination becomes effective, the

postmark shall be definitive.

7.2 Cancellation during the rental period

Any stay which has already started shall be fully due. With this, a premature departure during

the rental period cannot be grounds for reimbursement, whatever reason may be implied.

7 - CANCELLATION BY THE CLIENT

For a cancellation which is made more than 120 days before the start of the stay: Siblu shall

retain an amount equivalent to 30% of the total booking amount.

For a cancellation which is made between 119 days and 28 days before the start of the stay:

Siblu shall retain an amount equivalent to 50% of the total booking amount.

For a cancellation which is made less than 27 days before the start of the stay : Siblu shall

retain the full booking amount.

7.3 Cancellation of a holiday accommodation booking

Siblu shall reimburse the Client via cheque or bank transfer.

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

11

7.4 Cancellation of a booking of a place on a camping pitch

Siblu shall retain only the amount paid by the Client for the deposit, and waives any claim for

compensation.

Booking Start of the day

Between 119 and 28 days

before the start of the stay

Cancellation

=

30% of the fee retained

More than 120 days before

the start of the stay

Less than 27 days

before the start of the stay

Cancellation

=

50% of the fee retained

Cancellation

=

100% of the fee retained

another stay arrangement of equal length across another period of time,

OR the return of all payments already made by the Client, along with a compensation

amount equal to the sum that the Client would have borne if they had made the cancellation

(articles 7.3 and 7.4)

Outside of circumstances related to a force majeure event or any unforeseeable and insurmountable

circumstances brought on by a third party (acknowledged as such as per the provisions of article 14),

in the event that Siblu finds itself having to terminate a booking while being unable to offer the Client

a similar or equivalent alternative solution for the period in question, it shall commit to offering the

Client (subject to availability) the choice between the following :

These provisions will not in any way preclude the conclusion of an amicable agreement the purpose

of which is the Client's acceptance of an alternative stay offered by Siblu.

8 - CANCELLATION BY SIBLU

directly with Siblu on the day of arrival and before the handing over of the keys,

by subscribing to the SWIKLY service (article 9.2)

150€ (one hundred and fifty Euros), to cover cleaning costs or, if the accommodation is

returned late, when leaving the premises (80€), in particular with regard to article 9.5

300€ (three hundred Euros), to cover loss of items as outlined in the inventory or any

material damage that occurs during the Client's stay which is in the amount of the value

for the repairs or replacement of such items, in particular as per article 9.6

9.1 Amount of the guarantee deposit and operation

The Client shall commit to paying a guarantee deposit, in either of the following ways at their own

choice :

In any case, the guarantee deposit paid by the Client will be a total amount of 450€ (four hundred

and fifty Euros), broken down as follows :

All or part of the guarantee deposit may be retained by Siblu depending on the state of the

accommodation when it is returned by the Client, and the particulars of the inspection reports

carried out in the presence of both parties (if these have been drafted by the parties). In addition,

retention of the guarantee deposit shall not exclude any additional compensation in the event

that the expenses are greater than this amount.

If no inventory has been drawn up, with the Client making no bookings expressly referred to Siblu

in writing (with the attachment of any useful document and, in particular, photos) within 3 days of

their arrival at the premises or via Swikly, a situation of good condition shall be presumed as per

the provisions of article 1731 of the Civil Code. With this it will be presumed that the Client has

received the accommodation in a good condition, and must leave it in the same state when leaving

the premises.

In the absence of an exit inventory, hinting at any possible damage (including cleaning fees or any

missing items), Siblu shall commit to providing anything constituting proof which justifies withholding

of the guarantee deposit (in particular: photos).

If the Client has paid their guarantee deposit by cheque, Siblu shall destroy it within the 15 days

following the Client's departure, provided that Siblu has announced no defects in terms of cleaning,

damage or loss.

9 - GUARANTEE DEPOSITS

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

12

make their guarantee deposit online

view a digitised inventory of the premises at the time of arrival and the time of departure: in this

regard, the Client must take good quality, legible photographs of the rented leisure

accommodation or camping site place at the time when they come to possess it and the time

when they return it; accounting for, in particular, any item found to be damaged (a broken blind,

a scratch on the floor, etc.), and referring any comments they consider appropriate.

9.2 Subscription to the SWIKLY service

To facilitate the Client's arrival at, and departure from the Siblu Village, Siblu has established an

online service via its partner SWIKLY, which allows the Client to:

The guarantee deposit will be managed by SWIKLY, a commercial partner of Siblu. The Client must

acknowledge and accept all the conditions of subscription to the SWIKLY service, which can be

viewed via the link http://storage.swikly.com/docs/CGU_SWIKLY_EN.pdf.

Subscription to the service is free for the Client. However, during subscription to the service, the

Client accepts that SWIKLY will securely record the bank imprint of their bank card for a period

of a maximum of 3 months, for guarantee deposit management purposes. In this way, 30 days

before their arrival, the Client will receive an e-mail referring them to SWIKLY, which will invite them

to register their bank card.

register their bank card on the secure site of SWIKLY

authorise a debit on their bank card for the specified amount and for the specified period (at

this stage, only an imprint of the bank card will be carried out)

accept the conditions of service

create a personal SWIKLY account

to take good quality, legible photographs of the rented leisure accommodation or place at the

point when it becomes theirs and at the point when it is returned, and retain them over the

period of time necessary for the purpose of study of the complaint

maintain records of all written exchanges with Siblu for the period of time necessary for the

study of the complaint on the part of SWIKLY (e-mails, text messages, etc.)

submit accurate and complete records to SWIKLY, no later than within the 7 days following any

request issued by SWIKLY.

The Client should then click on a link which contains the identifier for their booking, to :

The Client's bank card will not be debited during the registration. It will be debited only in

the event of any damage, within the limit of the these general conditions, and provided that

Siblu makes a valid collection request with SWIKLY. The Client is informed that SWIKLY is

responsible for verifying and monitoring collection requests.

For any questions regarding how SWIKLY operates, the Client can view the site :

https://support.swikly.com/en/support/home

The guarantee deposit may be retained by Siblu, in whole or in part, under these conditions.

In the event of a lawsuit, SWIKLY may intervene at the request of the Client and/or Siblu. SWIKLY

can be reached via the following contact details: SWIKLY,12 rue de la Barre, 69002 Lyon, FRANCE –

contact@swikly.com

To resolve any recourse with SWIKLY, when the Client arrives at the accommodation they shall

commit to the following :

The Client declares that all supplied records are accurate and complete.

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

13

Reminder: if no booking has been made by the client, with no photographs of any defects, the

leisure accommodation or site location shall be presumed by Siblu to have been returned to the

Client in good condition.

The Client is informed that they remain free to exercise any form of recourse directly with Siblu,

and vis-à-vis the mediator SAS Médiation Solution, as per the conditions outlined in article 17.3. All

of the general usage conditions of SWIKLY can be viewed on the site www.swikly.com

If there is no subscription to the SWIKLY service, the 450€ sum shall be returned at the end

of the stay following a check that the leisure accommodation and/or place is in a suitable

state. As indicated above, it may be able to be retained by Siblu, in whole or in part,

pursuant to the conditions hereby. If there is no such check forthcoming at the time of the

departure of the Client (e.g. a departure which is very early or late in the day), Siblu shall reserve

the right to keep the guarantee deposit and return it within a week depending on the state of the

leisure accommodation.

9.3 Client's obligations

The Client shall commit to occupying and using in a reasonable manner the accommodation and its

equipment and/or the place rented to them, and to returning them in a proper state when leaving

them at the end of their stay.

At the end of their stay, the Client must do the following :

✔ Empty the refrigerator – not leave any food behind

✔ Ventilate the mobile home

✔ Wash the dishes and put them in the cupboards

✔ Empty the bins

✔ Be sure to leave the area clean

✔ Clean the kitchen and the equipment in it

✔ Put toiletries sheets/towels in the designated bag and put it on the terrace

In addition, unless they have subscribed to the end-of-stay cleaning option, the Client must

sweep and clean the floors, and clean the bathroom, the shower, the windows (if there are

significant marks or traces), the WC facilities, the refrigerator and the microwave, as well as the

garden area and the barbecue.

9.4 Subscription to the end-of-stay cleaning option

By subscribing to the end of stay cleaning option, the Client is relieved of the obligation to

clean floors, and to clean the bathroom, the shower, the windows, the WC facilities, the refrigerator

and the microwave, as well as the garden area and the barbecue. This obligation shall be borne

by Siblu.

If the Client wishes to subscribe to it, this option shall be invoiced at the rate of 130 £ for each

booking made before the start of the stay.

During their stay, the Client can continue to subscribe to it by referring to the reception of the

Siblu Village in question a maximum of 48 hours prior to the end of the stay. With this, said

option shall be invoiced at a price of 155 £, taking into account the organisational repercussions

for the Siblu Village, in particular with regard to necessary personnel resources.

Start of stay End of stay Booking

130£ 155£

END-OF-STAY CLEANING 48 hours

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

14

for material damage: at the value of the repairs, or replacement if repairs are impossible

for inventory items that are lost or damaged: at the value of the item in question, according to a

fee schedule drafted yearly by Siblu, accessible to the Client upon simple request.

9.5 Deductions from the share of a guarantee deposit valued at 150 €

The share of the guarantee deposit (in the amount of 150€), paid as per article 9.1 of these

conditions, shall be counted as per the following table in the event that the cleaning expectations

are not fulfilled :

However, the Client shall be exempt from amounts due for services paid for by Siblu within the

framework of the end of stay cleaning option, provided that they have subscribed to it.

All housekeeping and cleanliness deficiencies not listed in the table above shall be deducted from

the guarantee deposit, up to a lump sum of 20 Euros per deficiency.

In addition, if the leisure accommodation has not been vacated by 9am on the day of

departure, a lump sum of 80 Euros can be withheld by Siblu on the guarantee deposit.

9.6 Deductions from the share of a guarantee deposit valued at 300€

Siblu may retain all or part of the sum of 300€ paid by the Client for the purpose of ensuring the

replacement of any item listed in the inventory which is available to them when they arrive at the

leisure accommodation, or the material damage that occurs during the stay of the Client.

The amount deducted from the guarantee deposit shall be established by Siblu as follows:

There are reminder posters available to the

Client in each accommodation

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

15

10.1 Arrival and departure times

Accommodation is available from 5pm on the day the Client arrives, and they must always be

vacated before 9am (at the latest) on the day of departure.

The camping pitch shall be available from 2pm onward on the day the Client arrives, and they must

always be freed before noon on the day of the Client's departure.

10.2 Arrival and departure times – forbearance

Siblu shall accept arrivals as provided for in article 10.1 up until the day following the scheduled

arrival date listed in the booking form, up to 9am. If the Client wishes to arrive later than this time,

then they will be expected to inform the Siblu Village or the booking office.

In the event that this time elapses without Siblu having been duly informed, the booking

shall be considered cancelled by the Client, and no reimbursement can be awarded as a

result of the same (cf. article 7).

10.3 Times and motorised vehicle access

As a matter of principle, only one car is authorised for each site.

Access to accommodation in a motorised vehicle is only authorised up until 22:00 in certain Siblu

Villages. After this time, access may be limited, in which case the Client will be required to park their

vehicle outside the Siblu Village or in the entrance car park if there is one.

10 - ARRIVALS – DEPARTURES

17:00 9:00

ARRIVAL DEPARTURE

14:00 12:00

ARRIVAL DEPARTURE

The Client is informed that certain facilities, fittings, services or entertainment arrangements are

accessible only in the high season. The services of Siblu, and in particular the sports and leisure

equipment and common facilities, shall be available during the opening hours displayed at the

welcome office of the Siblu Village.

For every booking made during the low season, Siblu advises the Client to make enquiries with an

advisor during their booking.

11 - LOW SEASON

The majority of Siblu Villages offer adapted mobile homes for reduced mobility persons.

Nevertheless, certain persons will still require the assistance of a person with no handicaps in their

accommodation.

Before making a booking, the Client is strongly advised to contact Siblu.

12 - ADAPTED MOBILE HOMES / REDUCED MOBILITY

PERSONS

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

16

to observe the terms of the Rules of Procedure and the specific Regulations, such that the Client

declares to be familiar with, and ensure that persons in their company, and their visitors, also

observe them,

the damages resulting from any violation of these General Terms and Conditions, the Rules of

Procedure or specific Regulations caused by himself / herself, or any such violation on the part of

persons in his / her company or visiting persons.

The Client undertakes to do / be responsible for the following:

As a determining condition for Siblu, the Client must ensure an absolute respect of the rules of

procedure concerning the quality of life of other residents, and make sure that they never

engage in violent behaviour, nor utter any language of an abusive, defamatory, derogatory,

racist or threatening nature directed against other clients or Siblu personnel.

If a stay needed to be interrupted on account of failure to observe these provisions as per the

provisions of article 15, Siblu shall not be held liable for any reimbursement (whole or partial), nor

for any compensation of any kind.

Siblu Villages come with a posted set of rules of procedure which is available at reception, as well as

with the team at the Village.

Access to swimming pools is subject to the rules of procedure on pool safety. Clients, and those

accompanying them, will be required to wear a bracelet or to present a Fun Pass at the entrance,

and there may be a minimum height requirement for accessing the water slides.

The Client shall commit to occupying and using the rented accommodation / site in a

reasonable fashion, along with communal areas and facilities, and also to leaving their

accommodation / site in a suitable state when they leave it at the end of their stay.

In addition, the Client shall commit never to compromise the security of the Siblu Village or the

people in it.

13 - CONTRACTUAL RESPONSIBILITY OF THE CLIENT

14.1 Force majeure

The services provided at the Village by Siblu as per these General Conditions of Sale may be affected

by force majeure events likely to threaten the ability to maintain the security of clients in a Siblu

Village or which may threaten Siblu itself.

In the event of the occurrence of a force majeure event, Siblu cannot be held responsible for the

consequences that result from it, such as (in particular) the temporary or long-term closure of

facilities, fluid supply disruptions or the abolition of services, in particular in cases where the

measures decided by Siblu are dictated in the interest of maintaining the security of clients and

users of the Village. Climate disasters / disturbances in particular shall be acknowledged as force

majeure events.

Decisions and injunctions on the part of public authorities under these General Conditions of Sale,

shall have the same consequences as force majeure incidents as outlined above.

14.2 Personal belongings

Siblu shall under no circumstances be required to accept responsibility for observation of personal

belongings within the confines of its Villages.

14 - RESPONSIBILITIES OF SIBLU

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

17

In the event that any of the Parties fails to respect any one of their contractual obligations,

the other Party shall, if it suits them, be entitled to proceed with the automatic, immediate

and ex officio termination of this contract via the simple issuance of a registered letter with

acknowledgement of receipt, or via a hand-delivered letter in the event that the breach(es) are

observed during the stay.

In the event that non-performance is susceptible to remedy (except in the case of an emergency as

per the conditions of article 1226 of the Civil Code, or serious misconduct), such a registered letter

shall serve as a formal notice for complete remedy of non-performance within a maximum

period of 15 days (or within a reasonable deadline in the event that the breach(es) is / are

observed during the stay). If no complete remedy has been provided by the end of the

deadline, the resolution will be automatically acquired, with no need for a new notification.

Such a formal notice as outlined above must outline the breach(es) which it is expected to

remedy, with reproduction of the entirety of this termination clause and an expression of

the desire to apply it.

In the event of termination of the Contract, the Client cannot claim any reimbursement or

compensation.

15 - STATUTORY TERMINATION

16.1 Transfer of rights related to the Client's image

During their stay, the Client, the persons accompanying them, and their visitors, may be

photographed by Siblu. In this regard, the Client shall grant Siblu, at no charge, the right to set up,

reproduce, represent, adapt and / or copy photos on all types of media, whether they are known or

unknown at the time of writing, and in particular in hard copy format i.e. on paper (such as

brochures or posters), digital or electronic media (by mailing, on any website and / or social media

network) and, more broadly, on any network and with any digital service which allows for the

16 - CLIENT'S IMAGE

Theft, loss, damage or degradation of / to personal belongings of any kind, whether during or

following a stay, within the limits of Siblu's general monitoring obligation

Breakdown or decommissioning of technical equipment for reasons beyond the control of Siblu

(in particular, in instances where maintenance is essential)

Specific measures undertaken by Siblu in order to limit access to certain facilities, including

changing rooms and swimming pools, where these have become necessary in the interest of

complying with safety standards or periodic maintenance work

Damage caused or suffered by clients' vehicles owing to the environment in which they park and

move about within the Villages, even in the event that they have been expressly authorised to

enter. With this, the Client is informed that Siblu Villages are located in places which benefit from

the sun, forests and / or lakes; places which will possibly feature natural hazards (pines, sap, salt

spray etc.).

Changes to the entertainment programme or the programme of offered activities;

Temporary closure of facilities for reasons beyond the control of Siblu;

Any service delivered by a third party, said party being solely responsible for its own services

An unforeseeable and insurmountable act on the part of a foreign third party which affects the

provision of the services delivered by Siblu, and which has made it impossible to provide them,

or thanks to which they can be provided only poorly

Non-execution or poor execution of this contract owing to a fault of the Client

14.3 Limitation of the responsibilities of Siblu

Siblu's responsibilities outside of its legal responsibilities shall not apply in the case of:

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

18

transmission and communication of images to the public, such as broadcasting or

telecommunications networks, in all formats and by all means and processes, whether they are

known or unknown at the time of writing.

16.2 Fun Pass – Club Fun access monitoring

Depending on the Siblu Village where a stay is taking place, a photo may be requested of the Client,

in order to control regularity of access to Club Fun. The Client expressly authorises, on the behalf

of both himself / herself and persons accompanying them, that this may be done by Siblu and / or

by a duly authorised subcontractor only. Such a photo may be preserved only for the duration

period of the stay.

The name of the person who made the booking

The booking number

The place and dates of the stay

The type of mobile home or the site number

17.1 Resolution

In the event of a problem or anomaly during the course of a stay, the Client must, without delay,

refer it to the direction of the Siblu Village in question, who shall be expected to do everything to

meet their expectations as best as possible.

17.2 Client Relations Office

If, despite Siblu's on-site efforts, the Client wishes to register a complaint, they must send a letter to

the following address as promptly as possible: Siblu UK Limited, Holiday Client Relations Office, C/O

Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB, or by email to the address talktous@siblu.co.uk, specifying the following :

The Client is invited to attach any and all pieces of evidence which will allow for reduction of the

complaint processing period(certificate issued by the site, hospitalisation report, invoices, etc.).

17.3 Mediation

In the event of a lawsuit, and after Siblu's Holiday Clients Relations Office has been consulted, the

Client may appoint a consumer mediator, within a maximum period of one year following the date of

their written complaint made to Siblu (which must be in a registered letter with acknowledgement of

receipt).

The co-ordinates of the mediator that can be appointed by the Client are as follows: SAS Médiation

Solution

Referral via the internet by filling in the designated form: : www.sasmediationsolution-conso.fr

Referral by e-mail : contact@sasmediationsolution-conso.fr

Referral by post : SAS Médiation Solution - 222 chemin de la bergerie, 01800 SAINT JEAN DE

NIOST

Telephone : 08 99 49 31 75

17 - COMPLAINTS - MEDIATION

All data of a personal nature that is requested when signing this contract, shall be processed by

Siblu. Depending on the categories of the data in question, it shall be collected by Siblu on the basis

of this contract, a legalobligation, the consent of the Client or even the legitimate interests of

Siblu.

18 - PROTECTION OF YOUR DATA

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

19

The right to access their personal data included in Siblu's database,

The right to correct or delete their data, bearing in mind that this right can be restricted in

line with Siblu's contractual and/or legal obligations

The right to limit the processing of their personal data in cases provided for by the relevant

regulations and in particular article 18 of the General Data Protection Regulation,

The right of portability of their data

The right to oppose the collection and processing of their data for legitimate reasons,

including (in particular) the use of one's data for Siblu's commercial prospecting aims (over

the phone, or by SMS or email)

The right to prevent being a subject in automated decisions with legal consequences which

will concern them or affect them in a significant way

The right to define the fate of their data after they have died

This data will be essential as far as the conclusion and the execution of this contract are

concerned; this includes for the purposes of managing the Client's booking. In addition, this data

shall be processed by Siblu for the purposes of general accounting (and auxiliary accounting) that

may be associated with it, along with all operations in the domain of client management, the

delivery of satisfaction surveys and customer studies (it must be noted that the Client can oppose

these free of charge, with no need to provide a reason, via a simple request made to Siblu), the

establishment of anonymised statistics, the management of any loyalty programme, the

organisation of contests or any promotional operation, the management of requests to exercise ITrelated rights and freedoms (right of access, rectification, opposition, etc.), the management of

unpaid bills and disputes, the management of complaints, and the management of after-sales

services.

Commercial prospecting : On the basis of the consent of the Client, unless the Client refuses it

during the booking of their stay, Siblu will be likely to send messages of a commercial nature for

similar products and services provided by Siblu itself (including, in particular, holiday stays, the

purchase of a mobile leisure home or a year-round pitch rental), with the Client at all times having

the right to oppose the same at no charge, by simply getting in contact with Siblu. At the same

time, at the time when their telephone number is collected: provided that the Client does not

refuse it, they shall be informed that they can receive Siblu offers over the phone or by SMS.

For mor information regarding the handling of their personal data, the Client can refer to the

Transparency Policy of Siblu available at the Siblu Village in question, or on the website

www.siblu.co.uk where it is accessible via the link https://siblu.co.uk/data-protection-rights,

or they can obtain a copy of it via a simple request sent to dpo@siblu.fr.

In any case, the Client has the following rights :

The Client can exercise these rights at no charge, by sending a request for the attention of the

Data Protection Officer, to the address included in the page header of this contract or to the

address dpo@siblu.fr (for all requests other than ones related to the protection of personal

data, the Client should get in touch with their custom contact person in the Village or

contact talktous@siblu.co.uk).

The Client also has the right to submit a complaint with the Commission Nationale

Informatiques et Libertés (CNIL), headquarters at 3 Place de Fontenoy – TSA 80715 - 75334

PARISCEDEX 07. Telephone: 01 53 73 22 22.

Naturally, Siblu will be available for them in the event of any kind of difficulty, to help them arrive

at an amicable solution.

Siblu UK Limited – Private Limited Company

Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB

Register of companies of United Kingdom : 05232298

20

Any lawsuit emerging between the Client and Siblu regarding the interpretation or the execution

of these General Conditions of Sale shall be subject to French law (unless otherwise stipulated,

as arising from EC Regulation n°593/2008 dated 17 June 2008 on the applicable law with

contractual regulations (Rome I)).

19 - APPLICABLE LAW

Air conditioning : One option with some accommodation models is that you can

lower the temperature by a maximum of 8°C.

Swimming pools : it is forbidden to wear T-shirts in our swimming pools; buoys and

water games are also forbidden. Kinds of swimwear allowed shall be determined

by the management of each individual Siblu Village. For more information, view

the provided information for aquatic areas on the webpage of the relevant Siblu

Village on www.siblu.co.uk or over the phone.

Non-smoking : Mobile homes are non-smoking

Children's clubs : children's clubs are not daycare centres. Parents must :

Pets : By principle, pets are forbidden. However, Siblu may authorise the

presence of a dog for a particular Client under the following conditions :

- be physically present at the Bubbles space,

- remain present at the Siblu Village and be reachable at any time i.e. the Pirates,

Barracudas and Ados clubs.

For security reasons, and in order that all children may be monitored under proper

conditions, the children's Club may find itself compelled to refuse to admit your child if

there is a lot of children present.

- The Client has made a booking with a Siblu Village and for a leisure accommodation

on which dogs are accepted, and has received an express confirmation from Siblu

- The Client must pay a supplement of 6€ per night and per accommodation place (max.

two dogs per leisure accommodation)

- Dogs of category 1 and 2 are not permitted

- Dogs must be kept on a leash in the Siblu Village and they must be monitored by the

Client at all times

- The Client must immediately gather up all excrement of their dog

- The dog must be tattooed or chipped

- The Client must present an up-to-date vaccination card at the time of their arrival

- The Client must respect the provisions of the rules of procedure applicable with pets.

In any case, anyanimal admitted on the premises may be prohibited by Siblu in the

event of hostile or dangerous behaviour and / or if there are any neighbourhood

complaints or disturbances concerning them.

REMINDER : SOME SPECIFIC POINTS