Campings Liberté - Lacanau

Lodge tents, bare pitches or mobile homes, Liberté Lacanau embraces the authentic atmosphere of the shores of the Talaris district.

Like the locals, you can stroll barefoot along the unique sandy path and eat at the tasting huts on the edge of the pontoons. Unless you prefer the campsite's food truck and its regional specialities.

PREAMBLE

The conditions under which activities related to the organization and sale of travel or stays are conducted are defined by the Tourism Code, specifically by articles L. 211-1 and following of said Code. The purpose of these general sales conditions is to govern the contractual relations regarding the sale of individual stays between the company CAMPINGS LIBERTÉ LACANAU and its clients, establishing their respective obligations.

The fact that the company CAMPINGS LIBERTÉ LACANAU does not invoke one or more provisions of these general conditions cannot be construed as a waiver. Any reservation implies the full and unconditional application of the general conditions by the client, who fully accepts them. These general conditions take precedence over any other document. Unless written prior agreement is given by CAMPINGS LIBERTÉ LACANAU, these general conditions apply to all clients. Any document other than the general sales conditions, including catalogs, brochures, advertisements, notices, is for informational and indicative purposes only.

SERVICES, RESERVATIONS, AND PRICES

RESERVATION AND PAYMENT FOR STAYS

The components of the services provided during our stays are defined on our website www.campingsliberte.com.
The client has access to the online catalog or paper brochure, or can have the services explained by our booking agents on-site, by phone, or electronically. The client chooses their preferred services on the day of their reservation. The client acknowledges having reviewed the content of the services, the destination, and the booking conditions, as well as all the characteristics of the stays and accommodations. They acknowledge having requested and received all necessary information to make a reservation in full knowledge. The client is responsible for their choice of reservation and its suitability for their needs, so CAMPINGS LIBERTÉ LACANAU cannot be held responsible. The reservation is considered accepted by the client once the booking process is complete, which ends with the payment of the deposit by CAMPINGS LIBERTÉ LACANAU.
The reservation becomes effective only with the camping's agreement, upon receipt of the deposit and either the duly completed and signed booking contract or acceptance of the general sales conditions during online booking.
Reservations only bind CAMPINGS LIBERTÉ LACANAU if accepted by the campsite, which is free to accept or refuse depending on availability and, generally, on any circumstances that may hinder the execution of the reservation.
In particular, CAMPINGS LIBERTÉ LACANAU offers family-oriented stays, in the traditional sense, with accommodations specifically designed for this purpose. Thus, CAMPINGS LIBERTÉ LACANAU reserves the right to refuse any reservation that is contrary to this principle or attempts to circumvent it.
Subject to availability on the desired dates, you can book a stay according to the conditions announced on page 1.
Your registration request must be accompanied by a deposit of 30% of the total stay price (for rental and camping pitches) and must reach us within 7 days from the date of your reservation. Your reservation will only be definitive after your deposit is recorded. The balance of the price must be paid no later than 30 days before your arrival date.
Thus:
*** For bookings made more than 30 days before the stay: a deposit must be paid at the time of booking. The balance must be paid no later than 30 days before the start date of the stay.
*** For bookings made less than 30 days before the start date: full payment must be made at the time of booking.
WARNING: After these deadlines, if we have not received your deposit or balance, we will consider your reservation canceled, and the corresponding services will be made available for resale. Moreover, cancellation conditions will be applied.
Upon receipt of your deposit, a stay confirmation will be sent to you, specifying the remaining balance to be paid.
For rental stays, and for safety reasons, the number of people arriving at the stay can never exceed the number of places in the assigned accommodation or the number of people mentioned in the contract.
WARNING: Any shortened, interrupted, or abbreviated stay (late arrival, early departure) or unconsumed service will not be subject to any refund.

PAYMENT METHODS FOR THE STAY

You can pay for your stay, accompanied by the booking form, by bank checks or vacation vouchers: The company CAMPINGS LIBERTÉ LACANAU is authorized by the National Agency for Vacation Vouchers, and you can use them for all your stays. We advise you to send your checks by registered mail with acknowledgment of receipt. Checks not sent by registered mail and not received by CAMPINGS LIBERTÉ LACANAU are the responsibility of the client. They are valid for their nominal value up to the amount due for your stay, no later than when paying the balance.

PRICES

3.1: Prices and Tourist Tax

The prices for all our stays, accommodations, and additional services are available on our website. Prices are determined by category and type of accommodation and are quoted in euros. CAMPINGS LIBERTÉ LACANAU cannot be held responsible for exchange rate fluctuations.
The prices indicated are valid for the current year.
Our prices, inclusive of tax, are subject to change in the event of an increase in the taxes to which our stays are subject.
Prices are dynamic and evolve throughout the season, and CAMPINGS LIBERTÉ LACANAU cannot be held responsible for any price difference between two reserved stays.

3.2: Discounts – Promotional Offers

If you are eligible for a price reduction as part of a promotional offer, you must apply it at the time of booking. Promotional offers are subject to certain conditions, including availability. Furthermore, price reductions or promotional offers cannot be combined with each other. Once the confirmation or invoice has been issued, the client can no longer benefit from any reduction.

MODIFICATION OF THE RESERVATION

4.1: Modification of Your Reservation

Changes to your reservation can be made without charge up to 30 days before the original arrival date, subject to availability. We ask that you inform us promptly by writing or email. Any request for modification can only be accepted within the limits of availability at the applicable rate.
WARNING: In the absence of an explicit request for modification (by writing or email) and indication of a new arrival date, the accommodation may be made available for sale again 24 hours after the arrival date mentioned in the contract, and you will lose the benefit of your reservation and any amount paid.

4.2: Modification by CAMPINGS LIBERTÉ LACANAU

If, before departure, one of the essential elements of the stay becomes impossible due to an unforeseeable and insurmountable event, a third party outside the provision of services, or a case of force majeure, we will inform you as soon as possible. You will then have the option either to cancel the stay or accept the modification we propose. You must inform us of your choice within 72 hours (cancellation will result in an immediate refund of the amounts paid, while acceptance will only result in the refund of any excess payment, if applicable). It is specified that no compensation will be provided under this situation.

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PREAMBLE

The conditions for carrying out activities related to the organization and sale of trips or stays are determined by the Tourism Code, particularly Articles L. 211-1 and following of said Code. The purpose of these general terms and conditions of sale is to govern the contractual relationship between the company CAMPINGS LIBERTÉ LACANAU and its clients for the sale of individual stays, defining their respective obligations.

The fact that CAMPINGS LIBERTÉ LACANAU does not invoke one or more of the provisions of the general terms and conditions shall not be considered as a waiver. Any reservation implies the unconditional application by the client and their full acceptance of these general terms and conditions, which take precedence over any other document. Unless there is a written and prior agreement from CAMPINGS LIBERTÉ LACANAU, these general terms and conditions apply to all clients. Any other document, such as catalogs, brochures, advertisements, instructions, has only an informative and indicative value.

SERVICES, RESERVATIONS, RATES

1 – RESERVATION AND PAYMENT FOR STAYS

The elements constituting the services provided for our stays are determined on our website www.campingsliberte.com.
The client has access to the online catalog or paper brochure or can have our reservation agents explain our services on-site, by phone, or electronically. The client selects the services of their choice on the day of their reservation. The client acknowledges having reviewed the details of the services, destination, reservation procedures, and the characteristics of the stays and accommodations. The client acknowledges having requested and obtained all necessary information to make an informed reservation. The client is responsible for their choice of reservation and its suitability to their needs, so the responsibility of CAMPINGS LIBERTÉ LACANAU cannot be questioned. The reservation is deemed accepted by the client at the end of the reservation process, which ends with the receipt of the deposit by CAMPINGS LIBERTÉ LACANAU.
The reservation becomes effective only with the approval of the campsite, after receipt of the deposit and either the duly completed and signed reservation contract or acceptance of the general terms and conditions during the online reservation.
Reservations are only binding on CAMPINGS LIBERTÉ LACANAU if they have been accepted by the campsite, which is free to do so or refuse, depending on availability and generally on all circumstances that could harm the execution of the reservation.
In particular, CAMPINGS LIBERTÉ LACANAU offers stays with a family-oriented focus, in the traditional sense, and accommodations are specifically designed for this purpose. Thus, CAMPINGS LIBERTÉ LACANAU reserves the right to refuse any reservation that would go against this principle or try to circumvent it.
Subject to availability on the desired dates, you can book a stay under the conditions announced on page 1.
Your reservation request must be accompanied by a deposit of 30% of the total price of the stay (for accommodation and camping pitches) and must be sent to us within 7 days of your reservation. Your reservation will only be definitive once your deposit is recorded. The balance of the price must be paid no later than 30 days before your arrival date.
Thus: *** For reservations made more than 30 days before the start of the stay: a deposit must be paid at the time of booking at the campsite. The balance must be paid no later than 30 days before the start of the stay at the campsite. *** For reservations made less than 30 days before the start of the stay: the full payment must be made at the time of booking at the campsite.

ATTENTION: If we do not receive your deposit or final payment after these deadlines, we will consider your reservation as canceled and will resell the corresponding services. Additionally, the cancellation conditions will be applied. Upon receipt of your deposit, a confirmation of the stay will be sent to you specifying the remaining balance to be paid.

For rentals, and for security reasons, the number of people arriving for the stay may under no circumstances exceed the number of places in the allocated accommodation and the number of people listed on the contract.

ATTENTION: Any shortened, interrupted, or abridged stay (late arrival, early departure) or unconsumed service will not be refunded.

2 – METHODS OF PAYMENT FOR THE STAY

You can pay for your stay, accompanied by the reservation form, by bank checks or holiday vouchers: The company CAMPINGS LIBERTÉ LACANAU has received approval from the National Agency for Holiday Vouchers, and you can use them for all your stays. We advise you to send your checks by registered mail with acknowledgment of receipt. Checks that are not sent by registered mail and not received by CAMPINGS LIBERTÉ LACANAU are the responsibility of the client. They are valid for their nominal value up to the amount due for payment of your stay, no later than when paying the balance.

3 – RATES

3.1: Rates and Tourist Taxes
The rates for all our stays, accommodations, and additional services are available on our website. Rates are determined by accommodation category and type, and are expressed in euros. CAMPINGS LIBERTÉ LACANAU cannot be held responsible for changes in exchange rates.
The prices indicated are valid for the current year.
Our VAT-inclusive rates may change in the event of an increase in the taxes to which our stays are subject.
Rates are dynamic and evolve throughout the season, and CAMPINGS LIBERTÉ LACANAU cannot be held responsible for any price differences between two reserved stays.

3.2: Price Reductions – Promotional Offers
If you benefit from a price reduction as part of a promotional offer, you must apply for it at the time of your reservation. Promotional offers are subject to certain conditions, particularly availability. Additionally, price reductions or promotional offers cannot be combined. Once the confirmation or invoice is issued, the client can no longer benefit from any reduction.

4 – MODIFICATION OF THE RESERVATION

4.1: Modification of your reservation
Modifications to your reservation can be made free of charge up to 30 days before the original date of arrival, subject to availability. We ask that you notify us promptly in writing or by email. Any modification request will only be accepted within the limits of availability at the current rate.
ATTENTION: In the absence of an express modification request (in writing or by email) and without notice of a change in your arrival date, the accommodation may be made available for sale again 24 hours after the arrival date stated on the contract, and you will lose the benefit of your reservation as well as the amount paid.

4.2: Modification by CAMPINGS LIBERTÉ LACANAU
When, before departure, the fulfillment of any essential element of the stay becomes impossible due to an unforeseeable and insurmountable event, a third party unrelated to the provision of the services specified in the contract, or force majeure, we will inform you immediately. You will then have the option to either cancel the stay or accept the modification we offer you. You must inform us of your decision within 72 hours (cancellation will result in an immediate refund of all sums paid, while acceptance will only result in a refund of any overpayment, if applicable). It is specified that the application of this provision will not give rise to any indemnity.

5 – CANCELLATION OF THE RESERVATION

5.1: Cancellation by the client
In the event of cancellation, we ask that you inform us promptly in writing or by email. Any cancellation request must also be confirmed in writing or by email to CAMPINGS LIBERTÉ LACANAU.
The deposits paid at the time of reservation are non-refundable.

5.1.1: Cancellation Insurance
This insurance is offered as a supplement to a reservation for a stay in outdoor hospitality and is designed to protect the client before the start of the stay: if they are forced to cancel their stay or in case of late arrival, during the stay: in case of interruption, vehicle breakdown, assistance, and veterinary care, and after the stay in case of forgotten personal items at the accommodation.

YOUR STAY

1: CONDITIONS OF THE STAY

The booking of a campsite pitch or rental is strictly personal. You cannot sublet or transfer your reservation without the prior consent of the campsite. Minors must be accompanied by their parents or legal guardians.

1.1: Campsite Pitch
The basic rate includes the pitch for the tent, caravan, or motorhome, one car, and 1 or 2 people, with access to the campsite's facilities.
The pitch is available from 3:00 PM on the day of arrival and must be vacated before 12:00 PM on the day of departure. However, in the event of an early arrival, everything will be done to minimize the waiting time.

1.2: Rental Accommodation
The rental accommodations are fully equipped. The basic package includes 1 to 7 places depending on the type of accommodation.
CAMPINGS LIBERTÉ LACANAU reserves the right to refuse access to the campsite for groups or families arriving with more participants than the capacity of the rented accommodation.

2: ARRIVAL

2.1: Key Collection
Depending on the period, arrival days may vary. On your arrival day at CAMPINGS LIBERTÉ LACANAU, accommodations will be available from 4:00 PM. However, in case of early arrival and subject to availability, everything will be done to reduce the waiting time.

2.2: Security Deposit
A security deposit of 250 euros is required upon arrival. It must be paid by credit card or check. This deposit will be returned to the client on the day of departure after a complete inspection (inventory) of the accommodation. The management reserves the right to retain all or part of the deposit in the event of non-compliance with hygiene standards and/or damage to the rented equipment. If the client departs outside reception hours, the accommodation will be inspected later, and the deposit will be refunded by mail. The retention of the security deposit does not exclude additional compensation if the costs exceed the deposit amount.

3: DURING YOUR STAY

3.1: Internal Regulations
An internal regulation is posted within the campsite. We ask you to read and adhere to it. All clients must comply with the provisions of the internal regulations. Each tenant is responsible for any disturbances or nuisances caused by the people staying with them or visiting them.

3.2: Loss, Theft, Damage
CAMPINGS LIBERTÉ LACANAU cannot be held responsible for loss, theft, or damage to personal belongings in our residences, whether in the accommodations, parking areas, or common areas. CAMPINGS LIBERTÉ LACANAU disclaims any responsibility in case of theft, fire, bad weather, etc., or incidents resulting from the client's civil liability. CAMPINGS LIBERTÉ LACANAU also disclaims responsibility for valuables, personal effects, and items belonging to the tenant. We advise you to contact your insurance company to obtain an extension of your personal coverage if necessary.

3.3: Pets
Domestic pets (excluding first- and second-category dogs) are allowed in the campsite and specified rental accommodations. Pets must be constantly supervised and kept on a leash by their owners during the stay. Any breach of hygiene or safety caused by the pet may result in the expulsion of its owners. The vaccination record for dogs and cats must be up to date.

4: DEPARTURE

On the day of departure stated in your contract, the rental accommodation must be vacated before 10:00 AM. The accommodation should be returned in perfect condition, and the inventory may be checked. Any broken or damaged items will be at your expense, as well as any necessary restoration of the premises. The security deposit will be refunded at the end of the stay, minus any deductions for damages found during the exit inspection. The retention of the security deposit does not exclude additional compensation if the costs exceed the deposit amount. If the accommodation has not been cleaned before your departure, a cleaning fee will be charged (according to the “cleaning fees” rate). For any delayed departure, an additional day's charge may apply at the current night rate.

5: IMAGE RIGHTS

By accepting these general terms and conditions, the client expressly and freely authorizes CAMPINGS LIBERTÉ LACANAU to photograph or film them during their stay and to use the photos, videos, or sounds on any medium for a period of 5 years. This authorization also applies to all persons staying with the client. The purpose of this is to promote the national and international image of CAMPINGS LIBERTÉ on its websites, brochures, social networks, and promotional materials or in travel guides.

6: PROPERTY IMAGE RIGHTS

It is strictly prohibited to take photographs for professional or commercial purposes within our establishment, including but not limited to photo sessions, video shoots, and advertising shootings. Any image capture intended for public or promotional distribution is subject to prior written authorization from the management.
Failure to comply with this prohibition may lead to the immediate expulsion of the offenders, without refund, and may also result in legal action.

OTHER CONDITIONS

1: COMPLAINTS

Our clients have a complaint mechanism available to report any dissatisfaction related to the progress of their stay. To submit a complaint, the client can contact us by mail, email, or through our post-stay satisfaction surveys. During the stay, our reception team is available to address any complaints. Complaints may concern the conformity of the accommodation to the reservation, the conformity of services to the client's expectations. The management commits to responding in detail to any written complaint, provided it is not anonymous. If the client expects compensation for their complaint, it must be written by email and sent by mail to the campsite manager within one month after the stay, including the booking number.

2: RESPONSIBILITY

In accordance with the provisions of Article L.212-1 of the Consumer Code, CAMPINGS LIBERTÉ undertakes to ensure the compliance of its services and provisions with the applicable regulations. The client expressly acknowledges that CAMPINGS LIBERTÉ cannot be held responsible for any false information communicated by its partners or any third party, which may be mentioned in the brochure or on the CAMPINGS LIBERTÉ website regarding the reception sites, including but not limited to presentation photos, qualifications, activities, leisure facilities, services, and operating dates. All photos and texts used in the brochure or on the website of CAMPINGS LIBERTÉ are non-contractual and purely indicative.
It may happen that certain activities and facilities offered by the campsite, and listed in the brochure description, are canceled, notably due to weather conditions or cases of force majeure as defined by French courts.
CAMPINGS LIBERTÉ LACANAU is responsible for the proper execution of all obligations under the contract. However, CAMPINGS LIBERTÉ LACANAU will be exempt from liability in cases where the non-execution or improper execution of the contract is attributable to either the client, the unpredictable and insurmountable actions of a third party unrelated to the provision of the services specified in the contract, or force majeure as defined in Article 1148 of the Civil Code.

3: DISPUTES

Any complaint regarding non-compliance with services in relation to the contractual commitments must first be reported by email and mail to the campsite manager. The Client and CAMPINGS LIBERTÉ LACANAU expressly agree that their relationship is governed by French law. In case of dispute, the competent courts will have jurisdiction.

4: PROTECTION OF PERSONAL DATA

The information you provide when making your booking will not be shared with any third parties. This information will be treated as confidential by CAMPINGS LIBERTÉ and will only be used by CAMPINGS LIBERTÉ's internal services to process your booking and to strengthen and personalize communication and service offers to CAMPINGS LIBERTÉ clients based on your interests. In accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify, and oppose the personal data concerning you. To do so, simply make a request by mail, indicating your name, surname, and the campsite address.

5: CONSUMER DISPUTE MEDIATION

In accordance with the provisions of the Consumer Code regarding the process of consumer dispute mediation, the client has the right to access the free mediation service offered by CAMPINGS LIBERTÉ LACANAU. The consumer rights mediator is the Consumer Mediation Center of Justice Conciliators.
This mediation service can be reached by mail at: CM2C, 14 rue Saint Jean, 75017 Paris.

SPECIFIC PROVISIONS REGARDING ONLINE RESERVATIONS

1: TECHNICAL DETAILS ON ONLINE RESERVATION PROCEDURES
As previously mentioned, the client can reserve their stay online via the website www.campingsliberte.com. Notwithstanding the full application of the preceding clauses of these general terms to any reservation, regardless of its form, the technical details of online reservations are specified here. The client chooses their reservation based on availability and applicable rates. The client also has the option to select certain optional services. This online reservation takes place in several steps, allowing the client to verify that the stay chosen matches their wishes and to go back to their reservation before final validation.
The definitive validation of the reservation allows the client to confirm that it fully matches and that they accept these general terms and conditions before proceeding with the secured payment of the required deposit. After these steps, CAMPINGS LIBERTÉ LACANAU will confirm the reservation by email, which also refers to these general terms. The reservation is considered firm when the client receives the confirmation email from CAMPINGS LIBERTÉ LACANAU. This confirmation is the date of conclusion of the sales contract and the date of acceptance of these terms.

2: ONLINE PAYMENT AND TRANSACTION SECURITY
It is reminded that:

A first deposit is made when booking your stay online.

The balance will be debited 30 days before your arrival.
Payment is made online by credit card (Visa, MasterCard, American Express, Carte Bleue only) through a secure payment system. All necessary measures are implemented to ensure the confidentiality and security of the data transmitted on the web. To this end, the website uses a secure SSL payment module (Secure Socket Layer) so that transmitted information is encrypted by software and cannot be accessed by any third party.