Camping LE TARTERON

The General Terms and Conditions of Sale, or GTC, are intended to define the rights and obligations of the parties in the context of renting accommodation within our campsite.
By renting a mobile home, the customer acknowledges having read and approved these GTC.

DEFINITIONS of the terms:
ORDER or BOOKING or RENTAL: Purchase of the Services.
SERVICES: seasonal rental of accommodation or bare touring pitches.
ACCOMMODATION: Tent, caravan, mobile leisure residence, and light leisure dwelling.

ARTICLE 1 - SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or a bare pitch at Le Tarteron campsite, operated by SAS GALTHEO Loisirs, for non-professional customers (“the Customers” or “the Customer”), via its website www.letarteron.fr or by telephone, postal mail, or email, or at any place where the Service Provider markets the Services. They do not apply to rentals of pitches intended for the installation of mobile leisure residences (mobile homes), which are subject to a separate “leisure” contract known as a residential contract.

The main characteristics of the Services are presented on the website www.letarteron.fr or on written media—paper or electronic—in the event of booking by a means other than a distance order.

The Customer is required to read them before placing any order. The choice and purchase of a Service are the sole responsibility of the Customer.

These General Terms and Conditions of Sale apply to the exclusion of all other conditions of the Service Provider, particularly those applicable to other channels through which the Services are marketed.

These General Terms and Conditions of Sale are accessible at any time on the website and shall prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is the one in force on the website or communicated by the Service Provider on the date the Order is placed by the Customer.

Unless proven otherwise, the data recorded in the Service Provider’s IT system constitute proof of all transactions concluded with the Customer.

Under the conditions defined by the French Data Protection Act and the European data protection regulation, the Customer has, at any time, a right of access, rectification, and objection, where processing is not essential to the performance of the order and stay and their follow-up, regarding all their personal data, by writing by post and proving their identity to: Camping Le Tarteron, route de Rue, 80550 LE CROTOY.

The Customer declares that they have read these General Terms and Conditions of Sale and accepted them either by ticking the box provided for this purpose before implementing the online Order procedure, as well as the general terms of use of the website www.letarteron.fr, or, in the case of an offline booking, by any other appropriate means.

ARTICLE 2 - BOOKING
The Customer selects on the website or states on any document sent by the Service Provider the services they wish to order, according to the following procedures:

Bookings can be made on our website www.letarteron.fr, or by telephone at 0322270675.

Requests for accommodation bookings must be accompanied by payment of a deposit of 25%, including stay fees, the price including tax of the booked services, and cancellation insurance contribution (if subscribed).

Requests for caravan pitches must be accompanied by payment of 25%, regardless of the length of stay.

A booking has contractual value only upon receipt by you of a written booking confirmation, by email, summarizing all the information relating to your stay.

The balance of the price of the stay, including the price of the booked services.

If the balance is not paid within the above-mentioned period, the stay will be considered cancelled and our cancellation conditions described below will apply.

It is the Customer’s responsibility to verify the accuracy of the Order and to immediately report any error to the Service Provider. The Order will only be considered final after the Service Provider sends the Customer confirmation of acceptance of the Order, by email or post, or by signature of the contract in the event of a booking made directly at the premises where the Service Provider markets the Services.

Any Order placed on the website www.letarteron.fr constitutes the formation of a distance contract between the Customer and the Service Provider.

Any Order is nominative and may under no circumstances be transferred.

ARTICLE 3 – PRICES
The Services offered by the Service Provider are supplied at the rates in force on the website www.letarteron.fr, or on any information medium of the Service Provider, at the time the order is placed by the Customer. Prices are expressed in Euros, including VAT.

The rates take into account any reductions that may be granted by the Service Provider on the website www.letarteron.fr or on any information or communication medium.

These rates are fixed and non-revisable during their validity period, as indicated on the website www.letarteron.fr, in the email, or in the written proposal sent to the Customer. Beyond this validity period, the offer lapses and the Service Provider is no longer bound by the prices.

From 2024 onward, the tourist tax is no longer included in the rates and is subject to an additional charge. This applies to persons aged 18 and over staying at least one night. The applicable rate and collection method are provided annually by the collecting body.

The payment requested from the Customer corresponds to the total amount of the purchase, plus management fees of €25.

An invoice is issued by the Seller and given to the Customer no later than the time the balance of the price is paid.

ARTICLE 4 - PAYMENT TERMS
4.1. DEPOSIT
Amounts paid in advance are deposits. They constitute a down payment on the total price due by the Customer.

For rental accommodation:
A deposit corresponding to 30% of the total price of the ordered Services is required when the order is placed by the Customer. It must be paid upon receipt of the final rental contract and attached to the copy to be returned. It will be deducted from the total order amount.
It may not be refunded by the Service Provider in the event of cancellation by the Customer.
The balance of the stay must be paid in full on the day of arrival.

For caravan pitches:
A deposit corresponding to 25% of the total price of the ordered Services is required when the order is placed by the Customer. It will be deducted from the total order amount.
It may not be refunded by the Service Provider in the event of cancellation by the Customer.
The balance of the stay must be paid in full on the day of arrival.

4.2. PAYMENTS
Payments made by the Customer will only be considered final after actual collection of the sums due by the Service Provider.

Accepted means of payment: bank cheque, holiday voucher, connected holiday voucher, cash, bank card, bank transfer.

4.3. FAILURE TO COMPLY WITH PAYMENT TERMS
Furthermore, the Service Provider reserves the right, in the event of non-compliance with the above payment conditions, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend performance of its obligations after formal notice has remained without effect.

ARTICLE 5 - PROVISION OF SERVICES
5.1. MAKING THE SERVICES AVAILABLE AND THEIR USE
Rental accommodation and pitches are intended for a specified number of occupants and may under no circumstances be occupied by a greater number of persons.

Only one vehicle is allowed on caravan pitches and mobile home rentals. A magnetic badge for automatic opening of the campsite barriers and access to your pitch with your vehicle will be offered in exchange for a deposit of €20.

For rental accommodation:
The rented premises must be occupied with due care and diligence. Any commercial activity is strictly prohibited.

The mobile home inventory will be carried out by the tenant, who is advised to report any anomaly on the day of arrival. The manager will carry out the inventory at the end of the stay. The tenant will be held responsible for broken or damaged items during their stay as well as for any damage caused to the facilities during their stay.

In season, rentals run from Saturday to Saturday. Out of season, rentals are available according to different packages, from Monday to Friday for midweeks, or for weekends or per night depending on availability.

They may be occupied from 3:00 p.m. on the day of arrival and must be vacated by 10:00 a.m. on the day of departure. Out of season, an extension until 6:00 p.m. may be possible depending on availability (additional charge of €25).

The balance of the stay must be paid in full on the day of arrival.

Rental accommodation must be returned in the same state of cleanliness as when handed over. Failing this, the tenant must pay a flat fee of €30 for the Lodge model, €40 for the Mercure, Loggia, Azalée, Bahia, Magnolia and Riviera models, and €50 for the Familia and Xlia models. An amount will be deducted from the deposit for cleaning and restoration costs.

For caravan pitches:
They may be occupied from 12:00 noon on the day of arrival and must be vacated by 12:00 noon on the day of departure.
The balance of the stay must be paid in full on the day of departure.

5.2. SECURITY DEPOSIT
For accommodation rentals, a security deposit of €200 is required from the Customer on the day the keys are handed over and is returned on the last day of the rental, less any restoration costs if applicable.

5.3. ELECTRIC CARS
The electrical installations of our mobile homes and pitches are not suitable for charging electric vehicles. Therefore, for your safety, it is strictly forbidden to connect an electric or hybrid vehicle to the electrical installations. In the event of a breach of this provision, the Customer shall be liable for any damage (short circuit, fire, etc.), whether material or immaterial, caused by such connection, vis-à-vis the campsite and/or third parties.

A charging station is available in the visitor car park at the campsite entrance.

ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER
No reduction will be granted in the event of late arrival, early departure, or a change in the number of persons (whether for all or part of the planned stay).

The campsite reserves the right to dispose of the rental 24 hours after the scheduled arrival date if the tenant has not informed the campsite of their delay.

6.1. MODIFICATION
In the event of a change in dates or number of persons, the Service Provider will endeavor, as far as possible, to accept requests for date changes subject to availability, and without prejudice to any additional fees; in all cases this is merely a best-efforts obligation, as the Service Provider cannot guarantee the availability of a pitch or accommodation, or of another date; an additional charge may be requested in such cases.

For rentals, the standard capacity of the mobile homes is 2 for the Lodge models, 4 for the Loggia, Mercure, Riviera, Magnolia and Azalée models, 5 for the Familia models, and 6 for the XLia models. No tent structure will be accepted on rental pitches as additional sleeping space.

Any request to shorten the duration of the stay will be considered by the Service Provider as a partial cancellation, the consequences of which are governed by Article 6.3.

6.2. INTERRUPTION
Any interrupted or shortened stay (late arrival, early departure) caused by the Customer shall not give rise to any refund by the Service Provider.

6.3. CANCELLATION
In the event of cancellation of the Booking by the Customer for any reason whatsoever other than force majeure, the deposit paid at the time of Booking, as defined in Article 4 - PAYMENT TERMS of these General Terms and Conditions of Sale, shall automatically remain acquired by the Service Provider as compensation and shall not give rise to any refund.

In all cases of cancellation, the processing and management fees (Article 3) shall remain acquired by the Service Provider.

6.4. CANCELLATION IN CASE OF PANDEMIC
6.4.1.
In the event of total or partial closure of the establishment during the dates of the booked stay (which includes a measure of total or partial prohibition on receiving the public, insofar as the Customer is directly concerned by the application of this measure) decided by the public authorities and not attributable to the Service Provider, the sums paid in advance by the Customer for the booking of the stay shall be refunded within 2 months.

However, the Service Provider shall not be liable for additional compensation beyond reimbursement of the sums already paid for the booking of the stay.

6.4.2.
Any cancellation by the Customer who is affected by COVID-19 (infection) or any other infection considered to fall within a pandemic, or who is identified as a contact case, preventing participation in the stay on the planned dates, shall not give rise to a refund of the sums paid. Only the purchase of cancellation insurance (for a fee) taken out at the time of booking may allow a refund by the insurer if the reasons for cancellation are covered and justified. In all cases, the Customer must provide the insurer with proof of the event entitling them to this cancellation right.

Any processing and management fees as provided for in the general conditions shall remain acquired by the Service Provider.

6.4.3.
By way of derogation from the provisions of Article 6.3 CANCELLATION, if the Customer is forced to cancel the stay in full due to government measures preventing participants from traveling (general or local lockdown, travel ban, border closure), even though the campsite is able to perform its obligation and receive Customers, the sums paid in advance by the Customer for the booking of the stay shall be refunded within 2 months.

6.5 Cancellation insurance
Our prices do not include travel insurance. It remains optional and will be offered to you at the time of booking for an additional charge according to the pricing conditions and application set out in the general cancellation conditions.

ARTICLE 7 - CUSTOMER OBLIGATIONS
7.1. CIVIL LIABILITY INSURANCE
The Customer staying on a pitch or in accommodation must have civil liability insurance. An insurance certificate may be requested from the Customer before the start of the service.

7.2. PETS
Pets are accepted, under the responsibility of their owners and subject to certain conditions: vaccination record available, kept on a leash, and must not be left alone in the mobile home or on the pitch.

For rentals, pets are accepted with an additional charge of €5/night, capped at €35 for stays longer than 7 days. We ask that you do not allow them on beds and sofas.

7.3. INTERNAL RULES
Internal rules are posted at the entrance to the establishment and at reception. The Customer is required to read and comply with them. They are available upon request.

ARTICLE 8 - OBLIGATIONS OF THE SERVICE PROVIDER - GUARANTEE
The Service Provider guarantees the Customer, in accordance with legal provisions and without additional payment, against any lack of conformity or hidden defect resulting from a defect in the design or performance of the ordered Services.

In order to assert their rights, the Customer must inform the Service Provider in writing of the existence of defects or lack of conformity from the time the Services are provided.

The Service Provider will rectify or have rectified the services deemed defective as soon as possible and no later than within the days following the finding, by the Service Provider, of the defect or fault, subject to technical and/or material feasibility.

The Service Provider may not be held liable or deemed to have failed for any delay or non-performance resulting from the occurrence of force majeure as usually recognized by French case law.

The Services provided through the website www.letarteron.fr of the Service Provider comply with the regulations in force in France.

ARTICLE 9 - RIGHT OF WITHDRAWAL
Activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the French Consumer Code.

ARTICLE 10 – PROTECTION OF PERSONAL DATA
The Service Provider, author of these terms, implements personal data processing based on the following legal grounds:

Either the legitimate interest pursued by the Service Provider when it pursues the following purposes:

prospecting,
managing relationships with its customers and prospects,
organizing, registering for, and inviting people to the Service Provider’s events,
processing, performing, prospecting, producing, managing, and monitoring customer requests and files,
drafting documents on behalf of its customers.
Or compliance with legal and regulatory obligations when it implements processing for the following purposes:

prevention of money laundering and terrorist financing and the fight against corruption,
invoicing,
accounting.
The Service Provider keeps data only for the time necessary for the operations for which they were collected and in compliance with applicable regulations.

In this respect, customer data are kept for the duration of the contractual relationship plus 3 years for promotional and prospecting purposes, without prejudice to retention obligations or limitation periods.

With regard to the prevention of money laundering and terrorist financing, the data are kept for 5 years after the end of the relationship with the Service Provider. For accounting purposes, they are kept for 10 years from the end of the financial year.

Prospect data are kept for 3 years if no participation in or registration for the Service Provider’s events has taken place.

The processed data are intended for authorized persons within the Service Provider.

Under the conditions defined by the French Data Protection Act and the European data protection regulation, natural persons have the right to access data concerning them, rectify them, inquire about them, restrict their processing, port them, and erase them.

Persons concerned by the processing carried out also have the right to object at any time, on grounds relating to their particular situation, to processing of personal data based on the legitimate interest of the Service Provider, as well as a right to object to commercial prospecting.

They also have the right to define general and specific instructions determining how they intend the above-mentioned rights to be exercised after their death:

by email to the following address: contact@letarteron.fr
or by post to the following address: Camping Le Tarteron - SAS GALTHEO Loisirs, route de Rue, 80550 LE CROTOY.
The persons concerned have the right to lodge a complaint with the CNIL.

ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the website www.letarteron.fr is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.

Any reproduction, distribution, or use, in whole or in part, of this content is strictly prohibited and may constitute an infringement offense.

Furthermore, the Service Provider remains the owner of all intellectual property rights relating to photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Customer’s request) for the purpose of providing the Services to the Customer. The Customer therefore refrains from any reproduction or exploitation of said studies, drawings, models, and prototypes, etc., without the express prior written authorization of the Service Provider, who may make such authorization subject to financial consideration.

The same applies to names, logos, or more broadly any graphic representation or text belonging to or used and distributed by the Service Provider.

ARTICLE 12 - APPLICABLE LAW - LANGUAGE
These General Terms and Conditions of Sale and the transactions arising therefrom are governed by and subject to French law.

These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

ARTICLE 13 – DISPUTES
In the event of non-performance of any clause of this agreement, the campsite may require termination of this contract and the tenant must vacate the premises.

All disputes to which purchase and sale transactions concluded under these General Terms and Conditions of Sale may give rise, concerning their validity, interpretation, performance, termination, consequences, and follow-up, and which could not be resolved between the Service Provider and the Customer, shall be submitted to the competent courts under ordinary law conditions.

The Customer is informed that, in any event, in the event of a dispute, they may resort to a conventional mediation procedure or any other alternative dispute resolution method.

They may in particular use the following Consumer Mediator free of charge:
CM2C, by email: cm2c@cm2c.net or by post at the following address: CM2C, 14 rue Saint Jean, 75017 Paris

by post at the following address: 14 rue Saint Jean, 75017 Paris
ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - ACCEPTANCE BY THE CUSTOMER
The Customer acknowledges having received, prior to placing their Order, in a legible and comprehensible manner, these General Terms and Conditions of Sale and all the information and details referred to in Articles L111-1 to L111-7 of the French Consumer Code, in addition to the information required pursuant to the Decree of 22 October 2008 relating to prior consumer information on the characteristics of rental accommodation in open-air hospitality, and in particular:

the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
the price of the Services and ancillary costs;
information relating to the identity of the Service Provider, its postal, telephone, and electronic contact details, and its activities, if they are not apparent from the context;
information relating to legal and contractual guarantees and how they are implemented; the functionalities of digital content and, where applicable, its interoperability;
the possibility of using conventional mediation in the event of a dispute;
information relating to termination procedures and other important contractual conditions.
The fact that a natural or legal person places an order on the website www.letarteron.fr implies full and complete adherence to and acceptance of these General Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Service Provider.