General Sales Terms
1 / Our services
Pitch
This is a pitch for your tent, caravan or motorhome, and the costs (extra person, extra vehicle, pets ...) are not included in the package.
Forfait nature: 1 slot for 2 people, a camper or a car with a tent or a caravan.
Forfait confort: Forfait nature + electricity
The rented accommodation
Our prices include people (depending on the capacity of the accommodation), water, gas, electricity, vehicles, access to reception facilities, entertainment and health.
Your accommodation will be returned to the state when you leave.
Key handover
Rentals are rented from 4pm the day of departure before 10am.
2 / Payment of the stay
Terms of payment
All reservation requests from the buyer firm must be in writing and accompanied by:
- the payment of a deposit with 30% of living expenses,
- € 14 handling fee
- and the assessment for the cancellation insurance (if purchased)
The remaining balance is payable on your arrival for stays in rental.
3 / Last minute booking
Any bookings made within less than 30 days prior to arrival and must be paid in full by credit card only.
4 / Late arrival and early departure
In case of late arrival or early departure from the dates listed on your voucher, the entire stay will remain due. You will not be entitled to a refund for the part of the trip not taken.
5 / No show on the campsite
In case of no show on the campground within 48 hours after the beginning of your stay and without justification and / or news of your arrival, we will have your accommodation. We keep costs under our cancellation policy.
6 / Cancel
Due to the purchaser: All cancellations must be notified by mail, which will take effect from the date of receipt of mail.
For cancellation of a pitch, regardless of the date of receipt, all amounts due to the reservation is successful.
For cancellation of a rental accommodation:
• Less than 28 days before arrival, the total amount of the advance reservation fee and insurance premium, is retained at the campsite.
For a possible compensation, we invite you to take out cancellation insurance or interruption of stay when booking.
Due to the campsite:
If the site the slopes of the lake is forced to cancel its services rental camping pitch and / or rental accommodation, any contractor who received confirmation of residence will be notified by letter and then a full refund up to the amounts it has paid.
7 / Deposit
For rented accommodation a deposit of 280 euros is required upon arrival (check in 2, € 200 for accommodation, and € 80 for the household), which will be returned at end of stay.
The camp reserves the right to keep part or the total amount in case of damage to the accommodation and its contents and / or equipment on the site.
The campsite also reserve the right to keep the sum of 80 euros to offset the cost of cleaning if it has not been made on departure.
8 / Minors
Unaccompanied minors from their parents are not allowed in the campsite the hills of the Lake with parental permission and provided that registration is carried out by an adult vouching for minors.
9 / Animals
In general, dogs and cats except dogs category 1 and 2, are allowed in the campground.
We require that dogs be leashed in the campsite. Be sure to follow health and the environment of the campsite. The health record must be presented upon arrival at the campsite. Rabies vaccines and the certificate of tattoo are required.
10 / Claims
Any complaint as a result of a stay must be made in writing and sent by registered letter with acknowledgment of receipt within 20 days of your stay.
