VVF Larmor Plage

SPECIAL CONDITIONS OF SALE

SPRING SUMMER AUTUMN 2025 EDITION

The VVF Special Conditions of Sale apply within the framework of the regulations in force and in particular articles L.211-1 et seq. and R.211-1 et seq. of the French Tourism Code. For the purposes of the present conditions, the “traveler” refers to the customer who has paid for the service booked or any person benefiting from the services of the contract. The purchase of a stay or trip implies the traveler's prior acceptance of all the Special Conditions of Sale. They inform the traveler of the conditions under which VVF offers its services. The description of each service includes precise details and also constitutes the pre-contractual information required by articles L.211-8 and R.211-4 of the French Tourism Code.

By express agreement between VVF and the traveler, it is agreed that the elements of the pre-contractual information relating to the main characteristics of the travel or package services (destination and stay, transport, accommodation, meals, visits and excursions and other services, inclusion in a group, language of oral services, accessibility for persons with reduced mobility and the needs of the traveler), the price and additional charges and costs to be expected, the conditions and charges for cancellation of the contract by the traveler, the minimum number of persons required to complete the stay or trip, may be modified in accordance with the terms of the contract.

No right of withdrawal and cold calling

Pursuant to article L.221-28 of the French Consumer Code, the right of withdrawal provided for distance selling does not apply to contracts for the sale of accommodation, transport, catering and leisure services to be provided on a specific date or at a specific time. When their telephone details are collected, travelers are informed that they have the option of registering on a free telephone anti-solicitation list, for example: http://www.bloctel.gouv.fr.

1 / VVF PRODUCTS

VVF offers: - stays in its vacation villages, clubs, vacation homes, hotels and campsites (pitches, furnished toiles and Hypitipy), and in partner destinations without transport, - tourist and sports packages sometimes with transport. In certain cases, the description of a product will take precedence over the corresponding article of the present Terms of Sale, in particular for the conditions of contractual resolution or the conditions of number of participants.

2 / BOOKING AND PAYMENT

2.1 Information - Reservations

Inquiries and reservations can be made by telephone on 04 73 43 00 43 or by internet on vvf.fr. For all inquiries concerning order processing, please contact 04 73 43 00 43. After booking, a written confirmation of the holiday contract will be provided to the traveler. The reservation will only be effective after payment of the deposit or balance, which also constitutes acceptance of the Special Terms and Conditions of Sale, which the traveler acknowledges having read prior to purchase.

2.2 Payment of stay

a/ Full or partial payment of the stay makes the reservation definitive. 2 situations:

- The traveler pays all or part of the cost of the stay by credit card at the time of registration:

- by telephone: a link valid for 36 hours is sent by e-mail, giving access to a secure payment interface. Once this payment has been validated, the reservation becomes effective and a stay contract will be sent to the customer. If the traveler makes the reservation by telephone more than 15 days before the start of the stay, he/she will have 7 working days to make a free change to the initial reservation. See article 11.1-a.

- on the website: the reservation will be effective and a stay contract will be sent.

- The traveler wishes to use another method of payment: on receipt of the holiday contract, together with the terms and conditions of the comprehensive insurance if this has been taken out, the traveler has 7 working days from the date of registration to send VVF payment (deposit or balance) and thus confirm the booking. After this time, the reservation will automatically be cancelled.

b/ Reservations made more than 45 days before departure: payment of a deposit of 30% of the total cost of the stay, including optional services, 100% of the booking fees and the amount of the comprehensive insurance policy when taken out. The balance must be paid no later than 45 days before the start of your stay.

c/ Bookings made 45 days or less before departure: payment of 100% of the total cost of the holiday, including booking fees and optional services, plus the cost of comprehensive insurance when taken out.

d/ For bookings made less than 15 days before departure: payment is made exclusively by credit card (Visa, Mastercard) and/or ANCV Connect vacation vouchers at the time of booking. The traveler will receive written confirmation of his contract, including prior acceptance of the present Terms and Conditions of Sale and of the information brought to his attention prior to booking.

e/ Proof of entitlement to reduced rates must be received by VVF at the latest when the balance of the stay is paid. They cannot be applied retroactively.

f/ Failure to pay the balance within the above-mentioned time limits will be considered as a cancellation on the part of the traveler, who will not be able to arrive on site in the case of a stay, or at departure in the case of a package, with the application of the cancellation fees referred to in article 11 below. VVF will be entitled to retain, on the sums already paid, a sum corresponding to the cancellation fees, as well as the administrative and insurance costs, which are never refundable.

2.3 Payment methods

The following methods of payment are accepted: - Credit card (Visa, Mastercard) - Bank cheques made payable to VVF - Bank transfers - ANCV “paper” format holiday vouchers (made payable to VVF), holiday vouchers ANCV Connect - Gift Vouchers and Gift Cards (VVF, Cadhoc, Cado Chèques, Cado Cartes, Kadéos Horizon et Infini, TirGroupé by Sodexo “Mon cadeau Liberté” and “Mon cadeau Bonheur”). ANCV Holiday Vouchers, Gift Vouchers and Gift Cards must be sent to VVF by registered post to the following address: VVF - 8 rue Claude Danziger - CS 80705 - 63050 Clermont-Ferrand cedex 2.

2.4 Assignment of contract

In accordance with the provisions of the French Tourism Code, the traveler may, as long as the contract has not produced any effect, assign his contract to a person satisfying all the conditions applicable to the contract. The traveler is required to inform VVF by any means allowing acknowledgement of receipt no later than 7 days before the start of the holiday. The transferor and the transferee remain jointly and severally liable for payment of the balance of the price, as well as any fees, charges or other additional costs incurred as a result of this transfer. Any insurance policies taken out are non-transferable and non-refundable. Vacation assistance granted in consideration of the traveler's status (CAF assistance, CSE participation, family quotient, partner discounts, etc.) is non-transferable, and this assignment may result in a price difference for the holiday concerned.

3 / BOOKING FEES

Booking fees are payable once, with the 1st stay of the current year. They are valid for stays between 16/11/24 and 15/11/25.

- 36 € / booking for 3 nights or more.

No booking fee for stays of less than 3 nights, nor for the “Hotel Stay” package, nor for stays at VVF campsites booked with VVF (pitches, furnished canvas and Hypitipy). Their amount is never included in the price of services. Booking fees paid for a group holiday or trip can never be taken into account for individual or family bookings, and vice versa.

4 / PRICES

4.1 Pricing

Prices are based on economic conditions as of 01/08/24. Prices are indicative and may vary according to the purchase period. The price examples published in this catalog are the lowest reference prices per period indicated. They may be increased according to economic data linked to a period of inflation (rise in raw materials, energy, food, etc.) or price increases by VVF service providers. Prices shown for full-board, half-board and all-inclusive packages are calculated per person. Rental prices are calculated per accommodation. In all cases, they may vary according to the dates of stay selected and the type of accommodation chosen. All prices are available on vvf.fr or by calling 04 73 43 00 43, and are confirmed to the traveler prior to booking. No dispute concerning the price of the holiday or trip can be taken into consideration on the return of the traveler who, before departure, assesses whether the price suits him/her, accepting at the same time the fact that it is an all-inclusive price including services whose prices cannot be detailed by VVF. The total price of the service is that shown on the holiday contract sent by VVF. It is expressed in Euros and includes VAT. Fees, charges and other additional costs to be borne by the traveler may be specified in the description of the service, or if they are not available, only their nature is indicated.

The prices are indivisible and any renunciation of services included in the contract or any interruption of the stay or trip due to the traveler (even in the case of hospitalization or early repatriation), cannot give rise to reimbursement by VVF. In the case of specific insurance, and subject to the traveler declaring the claim to the insurer, the traveler may receive a total or partial refund from the insurer, but must pay the full cost of the stay or trip to VVF. Prices are calculated on an all-inclusive basis, by number of nights and not by number of days. The 7-night VVF prices correspond to stays generally from Saturday to Saturday. In the case of à la carte stays and weekends, the price will be recalculated according to the actual dates of the stay booked.

In the event of an obvious error in the published price, such as a derisory price in comparison with the average price recorded for the same product at the same period, the traveler is informed that the contract is deemed null and void and that he/she will be reimbursed for his/her deposit or the total price paid without compensation, regardless of the period during which VVF becomes aware of the error, unless the traveler accepts the new actual price communicated by VVF.

4.2 Price adjustments

In accordance with article R.211-8 of the French Tourism Code, VVF reserves the right to adjust the prices of its services after the conclusion of the contract and before the traveler's departure or arrival at the place of stay, either upwards (up to 20 days before departure) or downwards, within the legal limits and according to the following terms: variation in the cost of transport resulting from the cost of fuel or other energy sources and related taxes, as well as the currency or currencies used to prepare the trip or stay. Any variation will be fully reflected in the selling price of the holiday or trip.

In the event of an increase of more than 8% in the selling price, information will be sent to the traveler on a durable medium detailing: the amount of the increase, the reasonable period within which the traveler must communicate his decision to cancel the contract at no cost or to accept the increase, the application of cancellation costs beyond this period, the possibility of taking out another contract and its price. If the traveler cancels the contract within the period communicated, he/she will receive a refund of all payments made as soon as possible and at the latest within 14 days of cancelling the contract, without prejudice to any compensation.

4.3 Discounts based on family quota and Vacaf AVF assistance

a/ VVF discounts linked to family quotient are granted exclusively in VVFs (excluding camping sites, furnished canvas sites and Hypitipy), throughout the Spring-Summer-Autumn season. They are cumulative with VVF vouchers (except “Jobseeker”), and other one-off promotions (except last-minute sales). They are not cumulative with Vacaf AVF aid and the associated discount, nor with partner discounts. They do not apply to partner destinations and campsites, activity and theme packages, optional services (meal options, comfort options, pets, etc.) or any other supplements or options. Please consult VVF for details. Proof of payment required with first payment. This scheme only applies to people who are taxable in France (on vvf.fr or consult VVF).

b/ The Vacaf AVF discount does not apply to VVF residences and hotels, VVF Neuvy-sur-Barangeon Nature Parc Sologne Berry, partner destinations and campsites, activity and theme packages, optional services (meal options, comfort options, pets, etc.) or any other supplements or options. It is cumulative with vouchers (except “Jobseeker”). Please note that AVF aid and the associated discount cannot be combined with VVF discounts based on family quotient (on vvf.fr or consult VVF) or with partner discounts.

4.4 Vouchers

Vouchers are subject to conditions: see vvf.fr or consult VVF.

4.5 Promotional discounts

VVF reserves the right to organize promotional operations in compliance with current regulations. The rates applied as part of these operations are valid only in accordance with the specific sales conditions linked to these operations and cannot be granted for sales made outside these operations or outside the periods concerned.

4.6 Partner discounts (CSE, Vacaf...)

Partner” discounts for several affiliations with different partners for the same traveler are not cumulative. The most attractive discount for the traveler will be applied.

5 / VVF RECEPTION CONDITIONS

5.1 Arrivals / Departures

a/ Weekends and 1-night and 2-night stays: accommodation is available from 5 p.m. on the 1st day and must be vacated by 12 p.m. on the last day.

b/ Other stays: accommodation is available from 5 p.m. on the 1st day and must be vacated by 10 a.m. on the last day.

c/ For all-inclusive, full-board and half-board stays: the stay begins with dinner and ends after breakfast.

d/ Good to know: if you arrive after 8 p.m., you must inform the VVF in order to gain access to your accommodation (some VVFs are gated or require access codes).

e/ In Hypitipy: for arrival, a 24-hour delay is allowed in relation to the day stipulated in the contract, without any compensation for the night not spent: see article 11.1-b.

5.2 Package content

a/ Types of stay :

- Rental: fully equipped accommodation, bed linen provided, table linen and towels not supplied. Towels can be hired in advance (prices on vvf.fr or from VVF) or on site. Only in VVF Residences: end-of-stay cleaning provided (except crockery and kitchen area if available). Accommodations with different capacities at the same price are allocated according to the traveler's family composition at the time of booking.

- For hotel stays: provision of a room or fully equipped accommodation, sheets supplied and beds made up on arrival, bathroom linen supplied, end-of-stay cleaning provided (except crockery and kitchen area if available). Accommodations with different capacities at the same price are allocated according to the traveler's family composition at the time of booking.

- Campsite pitches: pitch available, access to communal water points and sanitary facilities. Electricity connection extra. Bed linen, table linen and towels are not supplied.

- Campsite rental: Furnished canvas or Hypitipy equipped, sheets provided, electricity supplied, gas supply (cooking rings), access to communal water points and sanitary facilities. Table linen and towels not supplied but can be hired in advance (prices on vvf.fr or from VVF) or on site.

- All-inclusive, full-board and half-board: a room or accommodation is provided, meals - wine pitcher offered except at VVF Neuvy-sur-Barangeon Nature Parc Sologne Berry (breakfasts and dinners on half-board - breakfasts, lunches and dinners on full-board and all-inclusive), bed linen provided and beds made up on arrival, towels provided, end-of-stay cleaning provided (except crockery and kitchen area if available). Discounts are available for children (see vvf.fr or consult VVF). Children under 2 years of age stay free of charge (except at VVF Golfe de Saint-Tropez in Sainte-Maxime, where children under 1 year of age stay free). Plus all-inclusive board and lodging: bar drinks included.

b/ Meal/restaurant options: in certain periods and at certain VVFs, meal/restaurant options can be booked in advance (prices on vvf.fr or with VVF) or on arrival. Meal options only concern catering services and exclude any other service, such as linen hire or housekeeping.

c/ Individual supplement: for all-inclusive, full-board and half-board packages, individual accommodation is available for a supplement, subject to availability. Amount of supplement: from €15 to €25/person/night depending on the VVF.

d/ Dietary requirements: VVF cannot guarantee that the meals offered in its restaurants will meet the needs of dieters, including those on medical or religious diets.

e/ Please note: bunk beds are available in certain accommodations, rooms and Hypitipy (consult VVF for details of each VVF). However, please note that high beds are not suitable for children under 6.

5.3 Maintenance of accommodation

a/ Daily maintenance of accommodation is the responsibility of travellers for all holiday packages.

- Special cases: in VVF Clubs Premium: cleaning and redone beds included once during the stay for stays of 4 nights or more - optional: the “Confort +” for daily cleaning - conditions and rates on vvf.fr). In VVF Hotels: daily cleaning with new beds included.

b/ End-of-stay cleaning:

- In rentals and campsite rentals (furnished roofed accommodation and Hypitipy): this is the responsibility of the traveler, except in VVF Residences: included (excluding crockery and kitchen area). An end-of-stay cleaning package (excluding crockery and kitchen area) is available as an option, to be booked at the time of registration or on site. In some VVFs, “Services hébergement +” (beds made on arrival, bathroom linen supplied, end-of-stay cleaning - except dishes and kitchen area) are also optional when booking. Prices on vvf.fr or from VVF.

- For full-board, half-board and all-inclusive hotel stays : end-of-stay cleaning included (except dishes and kitchen area if available).

5.4 Optional services

Optional services and activities may be offered. Depending on the case, these services may be booked at the time of booking, after confirmation of the stay, or on site on arrival or during the stay. Activities offered as part of optional activity packages may be modified by the VVF manager in the event of weather conditions that could present a safety risk for participants.

5.5 Accessibility for people with reduced mobility

Persons with reduced mobility or requiring special assistance are invited to contact the VVF before booking. Accessible accommodation is available at many VVFs. Where applicable, this is indicated in the VVF descriptions in the catalog and on the vvf.fr website. Some VVFs have been awarded the “Tourisme et Handicaps” (Tourism and Handicaps) label, making them more suitable for people with disabilities or reduced mobility. In VVFs without this label, assistance may be required to move around the accommodation, access communal areas or leisure areas. Approved VVFs are listed in the catalog and on the vvf.fr website.

5.6 Baby, children's, teenager and youth clubs

In order to ensure a high quality welcome and to comply with safety regulations, the number of places in the clubs is limited and VVF may, if necessary, refuse to accept a registration in the event of overcrowding. In the event of insufficient numbers or exceptional conditions, VVF reserves the right to group age groups and/or close one or more clubs (babies, children, teenagers, young people). In destinations with baby clubs, VVF cannot welcome children for more than 2 consecutive full days. The choice of time slots will be made on site according to the number of places available. Parents will be asked to sign a set of rules and regulations at the start of their stay. As a precautionary and safety measure, VVF also reserves the right not to accept a child whose state of health or difficulty in integrating into the proposed activities could entail risks for him/herself or for other participants. Children who require specific supervision or support by a dedicated person may be accommodated on certain sites, provided that this particularity is notified at the time of booking and on condition that VVF is able to provide a specialized activity leader for the holiday concerned. VVF will make its best efforts in this respect, without however being bound by any obligation of result.

5.7 Charging electric vehicles

VVF electrical installations are not suitable for recharging electric vehicles. It is therefore strictly forbidden to recharge these vehicles by plugging them into the accommodation or common areas of VVF sites. VVF cannot be held responsible for any damage and/or accidents that may occur in the event of non-compliance with this prohibition and reserves the right, - in the event of damage to its facilities, - to take any legal action and/or recourse against the offender.

6 / TERMS AND CONDITIONS FOR VVF CAMPSITES AND PARTNER DESTINATIONS OR CAMPSITES

Consult VVF.

7 / SECURITY DEPOSIT AND INVENTORY OF FIXTURES

7.1 On arrival at the VVF, a deposit of €250 per accommodation, furnished canvas and Hypitipy is required and will be returned on departure, after payment of optional services taken on site and deduction of any deductions for damage caused to the accommodation or rented equipment during the stay and/or lack of cleanliness of the accommodation. The deduction from the deposit does not exclude additional compensation if the cost of restoring the accommodation and/or replacing equipment exceeds the amount of the deposit. The deposit can be left in several forms: a single cheque for €250 or two cheques for a total of €250 (one of which is for the amount of the cleaning charge), in cash or by credit card.

7.2 Inventory of fixtures and fittings: an inventory of fixtures and fittings must be carried out by the customer on arrival, and any defects found must be reported to the VVF reception desk on the same day. An inventory will be available to guests on arrival, who must validate it or make any complaints on the same day or by 12 noon the following day at the VVF reception desk. An inventory of fixtures will be carried out on the day of departure. In all cases, in the event of early departure or departure at night without an inventory of fixtures, the deposit is retained and returned at a later date, subject to any deductions for cleaning or repairs. The decision to leave without an inventory of fixtures is tantamount to acceptance of VVF's decision to withhold all or part of the security deposit.

7.3 Destinations and partner campsites: consult VVF.

8 / TOURIST TAX

In certain communes or resorts, a municipal or inter-communal decree requires travelers to pay a tourist tax per person in accordance with current legislation. The amount of this tax is not included in the price of services and must be paid on site by the traveler.

9 / HOUSE RULES

VVF has its own internal regulations. VVF reserves the right to terminate your stay early, without refund or compensation, in the event of failure to comply with these rules, damage, violence, disrespect for others, non-payment of your stay, or failure to respect the accommodation's capacity. All accommodation is non-smoking. Destinations and partner campsites: consult VVF.

10 / PETS

In certain destinations, on certain dates and subject to certain conditions, pets are accepted on a leash, subject to advance booking and an additional charge (rates available on vvf.fr or from VVF). Elsewhere, no exceptions are possible. This fee also applies to caged rabbits and hamsters. Animals in the category of New Pets (NAC) - except rabbits and hamsters, animals considered dangerous (in particular category 1 and 2 dogs) and/or animals not considered pets are strictly forbidden. In the event of failure to comply with these conditions, VVF reserves the right to terminate the holiday early, without refund or compensation. Please refer to the catalog or the vvf.fr website to find out whether pets are allowed. However, guide and assistance dogs are accepted in all VVFs at no extra charge. Destinations and partner camp sites: consult VVF.

11 / MODIFICATION / RESOLUTION (CANCELLATION)

11.1 Conditions for modification or cancellation by the traveller

a/ Modification:

- Any modification of the initial reservation by the traveler, concerning one of the following five points: place of stay, dates of stay, number of participants, type of accommodation, type of stay - is equivalent to a cancellation of the initial contract and a new reservation. A fee will therefore be charged, depending on the date of modification (see article 11.1-b). By way of exception, a modification made more than 45 days before the start of the stay will not incur any charges if the value (including tax) of the stay thus modified is at least equal to the value (including tax) of the stay initially booked.

- In the situation referred to in article 2.2-a, and exclusively in the case of a booking made more than 15 days before the start of the holiday, where the traveler has paid for all or part of the booking by credit card at the time of booking by telephone, he will have 7 working days to make a no-cost change to his initial booking.

- Particularities for Hypitipy stays: any modification of the initial reservation by the buyer, concerning one of the following points: place of stay, dates of stay, number of participants, is equivalent to a cancellation of the initial reservation and a new reservation. A fixed fee of €25 will be charged.

b/ Resolution (cancellation):

- In all cases, the booking fee is retained by VVF, and the amount of comprehensive insurance, if taken out, is non-refundable.

- Depending on the date of resolution (cancellation) - which must be confirmed in writing to VVF - the following charges will be withheld from the total amount shown on the holiday contract (sums received by VVF in settlement of the holiday charges in accordance with the terms specified in article 2.2), excluding booking fees and insurance, by way of compensation for the benefit of VVF:

- More than 45 days prior to arrival date: 5%.

- Between 45 and 21 days before arrival date: 30

- Between 20 and 8 days prior to arrival: 50%.

- Between 7 and 2 days prior to arrival: 75%.

- Less than 2 days before arrival: 100%.

- In case of no-show on arrival date, no refund will be made.

- Please note: arrival later than scheduled or early departure is equivalent to cancellation by the traveler of the unused portion of the stay, and will not be reimbursed for any reason whatsoever.

- For optional packages, services and activities paid for in advance, cancellation conditions are identical to those for stays.

- For Hypitipy, a 24-hour period is allowed in relation to the date and time of arrival stated on the holiday contract, with no compensation for the night not spent; after this period and without notice to VVF, the booking will be cancelled, and 100% cancellation charges will apply. The Hypitipy accommodation will then be offered for rental again.

- Optional comprehensive insurance: see article 12.1.

c/ Modification and cancellation of partner destinations and campsites: special conditions on request from VVF.

11.2 Conditions for modification or cancellation by VVF

a/ VVF may modify or cancel a stay or an activity if the minimum number of participants indicated on the description of the chosen product is not reached, at the latest 20 days before the beginning for stays of more than 6 days, 7 days before for stays of 2 to 6 days, 48 hours before for stays of 2 days maximum.

- In the event of modification, the traveler will be offered the possibility of concluding a new contract that considers the modified activities and the new prices that have been adapted.

- In the event of cancellation, the traveler will be fully reimbursed for any sums paid, but will not be entitled to any additional compensation

b/ VVF may also have to cancel a holiday due to exceptional and unavoidable circumstances preventing it from fulfilling the contract. In this case, the traveler will be fully reimbursed for any sums paid, but will not be entitled to any additional compensation.

c/ If, before the traveler's departure, VVF is obliged to make a modification to one of the essential elements of the contract, the traveler will be informed as soon as possible of the proposed modifications and, if applicable, of the repercussions on the price. In accordance with article R.211-9 of the French Tourism Code, the traveler will have the option of accepting this proposal or cancelling the contract. In the absence of a response from the traveler within 48 hours of the proposed modification, the traveler will be deemed to have accepted the proposed modification. If the contract is cancelled and the traveler does not accept other services, the traveler will be fully reimbursed for the sums paid, without prejudice to any compensation.

d/ In accordance with article L.211-13 of the French Tourism Code, VVF may make minor changes to the contract before the start of the holiday (similar accommodation in the same département or region, changes to the program of activities in the event of local or meteorological contingencies, changes to the organization of transfers, price increases of up to 8% of the total price). VVF will inform the traveler on a durable medium as soon as it is aware of such changes. These minor modifications may not result in the cancellation of the contract.

e/ In the event of misprints or omissions in the catalog and/or website, VVF reserves the right to rectify the information. However, this rectification will not affect contracts concluded prior to the date of rectification. These will be honored according to the conditions made known to the traveler at the time of the initial reservation.

12 / INSURANCE

12.1 Comprehensive insurance

Travelers will be offered the option of taking out comprehensive insurance prior to booking (conditions and rates available on vvf.fr or from VVF). Comprehensive insurance covers cancellation, damage to luggage, late arrival, traveler assistance, vehicle assistance, interruption of stay and holiday liability. An extension is also offered to cover risks linked to epidemics and pandemics. In accordance with article 11.1 above, Cancellation cover provides reimbursement of sums withheld by VVF, under the conditions set out in the Comprehensive insurance and its extension, with the exception of any deductibles indicated in the conditions, the amount of booking fees and the amount of the Comprehensive insurance and extension, if applicable. The traveler has a 30-day cooling-off period from the date of purchase, provided no claims have been reported. After this period, the subscription is final and cannot be reimbursed. Insured travelers who have taken out insurance through VVF will therefore have 30 days in which to cancel their insurance contract, by sending a retraction form directly to the travel operator who took out the policy on their behalf. Insurance must be taken out at the time of booking. . Late purchase is only possible if the following 2 conditions are met:

- The period between booking the trip and taking out the insurance is less than or equal to 14 days.

- The trip is scheduled to depart in more than 30 days.

If the traveler is not already covered by a personal insurance policy, it is strongly recommended to take out such insurance. Rates, conditions and coverage are available on the vvf.fr website. The proposed comprehensive insurance and its extension do not include individual accident cover: travelers are therefore advised to check their personal cover and to supplement it, if necessary, with the organization of their choice.

12.2 Theft - Damage

Rentals and stays in vacation villages, clubs, residences, campsites and Hypitipy are not the responsibility of hoteliers. Consequently, VVF cannot be held responsible for any loss, theft or damage to personal belongings either inside or outside the facilities (accommodation, communal areas, indoor or outdoor parking lots, leisure and play areas) or during tours, excursions, activities or hikes. It is not advisable to bring valuables or large sums of money.

12.3 Risks

VVF is careful to inform each participant of the risks inherent in stays that include the practice of a sporting or hiking activity (physical condition, altitude, means of communication, distance from rescue centers, etc.). Each participant declares that he/she is aware of these risks for him/herself and for the other persons registered for the trip or stay, and that he/she has examined and chosen VVF's complementary insurance proposals in this respect. VVF cannot be held responsible for any accident due to individual initiative, personal error, failure to follow the program or recommendations, or personal interruption of an itinerary.

12.4 Personal liability

Travelers are advised to have civil liability coverage (bodily injury and property damage), personal accident coverage and vacation theft coverage. VVF is responsible for the proper execution of all holiday or travel services included in the travelers' contract in accordance with article L.211-16 of the French Tourism Code. VVF may not be held liable if the non-conformity is the result of a case of force majeure, the unforeseeable and unavoidable act of a third party unrelated to the holiday contract, or is attributable to the traveler, in accordance with article L.211-17 of the same Code. In any event, VVF's liability will be limited by the texts governing the liability of its service providers and suppliers, in accordance with article L.211-17 of the French Tourism Code. Furthermore, according to the same article, VVF's liability is limited to three times the total price of the stay or trip. Services not provided by VVF (sports activities, excursions, etc.), as well as any activity provided by an external service provider and taken on the sole initiative of the traveler, are the exclusive responsibility of the service provider in charge of organizing them.

12.5 Administrative formalities

For certain excursions to foreign countries (United Kingdom, Switzerland) and for stays abroad, a valid national identity card or passport is required. VVF will inform French and European (EU and EEA) participants of this requirement. Other nationals must contact their consular authorities, under their sole responsibility. If the trip involves minors, it is the parents' responsibility to comply with the instructions given to them. Family record books are not identity documents. All minors must have their own photo ID.

If the minor travels alone with his or her ID, accompanied by only one parent or a third party, he or she must also be in possession of a parental authorization to leave the country (handwritten under private seal with signature authentication performed at the town hall or police station).

Under no circumstances can VVF replace the individual responsibility of travelers, who are responsible for checking and obtaining all formalities before departure (passport generally valid for 6 months after the date of return from the trip, health certificate, etc.) and throughout the trip, including customs formalities in countries regulating the export of objects. Failure to comply with formalities, or a traveler's inability to present valid administrative documents, for whatever reason, resulting in a delay or a ban on entering foreign territory, remain the responsibility of the traveler, who retains responsibility for any costs incurred, without VVF reimbursing or replacing the service. General information concerning entry and health formalities in the country of destination or excursion is provided in the description of each service.

13 / FINANCIAL GUARANTEE

VVF has taken out a financial guarantee in accordance with legal requirements. VVF's financial guarantor is APST (see legal notice below).

14 / COMPLAINTS

If a traveler finds that a service has not been provided as expected, or if he/she finds himself/herself in difficulty, he/she must promptly notify the manager of the VVF or partner destination or campsite or the local representative in order to settle the dispute on the spot or to obtain assistance. Comments on the holiday or trip must be sent to VVF within 30 days of return, by registered post with acknowledgement of receipt, to the following address: VVF Relation Vacanciers - 8 rue Claude Danziger - CS 80705 - 63050 Clermont- Ferrand cedex 2, accompanied by the appropriate supporting documents. Failing this, the file will not be given priority. In the absence of a satisfactory response within 60 days, the traveler may refer the matter free of charge online to the Médiation du Tourisme et des Voyages: www.mtv.travel.

15 / PERSONAL DATA

The data collected at the time of booking is used to process the order and manage the booking. This processing is carried out based on the contract. It may also be used, with the express consent of the traveler, for commercial communication or promotional purposes. VVF may store, process and/or transfer this information to its internal departments or to third parties (such as insurance companies, transport companies, subcontractors, receptive, technical or banking service providers, etc.), who will only have access to this data for the purposes related to the order and related services. This data is kept for 5 years after the end of the contractual relationship. In accordance with the provisions of the General Data Protection Regulation (RGPD) of April 27, 2016 and the French Data Protection Act of January 6, 1978 in force, the traveler has rights of access, rectification, limitation and opposition on legitimate grounds, a right to be forgotten and the portability of his or her personal data, subject to the applicable legal and regulatory provisions. For any information or to exercise their rights concerning the processing of personal data managed by VVF, travellers may contact their Data Protection Officer (DPO) by completing the online form at www.vvf.fr/formulaire_des_droits or by post (with a copy of their identity document if they wish to exercise their rights, unless the information provided in their request enables them to be identified with certainty) to the following address: VVF - for the attention of the Data Protection Officer (DPO) - 8 rue Claude Danziger - 63100 Clermont-Ferrand cedex 2. If, after having contacted VVF, the traveler feels that his or her rights regarding his or her data have not been respected, he or she may lodge a complaint directly with the CNIL.

16 / ADDITIONAL PROVISIONS

16.1 Financial assistance

Please consult VVF for information on financial assistance for your vacation.

16.2 Image rights

Events and parties organized by VVF are likely to be filmed or photographed, and the images may be offered to travelers at the end of their stay on various media. Travelers who do not wish to be photographed and/or filmed must inform the VVF management in writing at the beginning of their stay.

16.3 Customer Wi-Fi

VVF offers Wi-Fi access to the public Internet network from its common areas and/or accommodation, depending on the destination. VVF recommends that you adopt a responsible attitude when using this connection and respect the security policy of the VVF access provider as well as the general conditions of use of these services. Under no circumstances may this Internet access be used for the purposes of downloading or making available illicit material, as such actions may constitute an infringement of copyright. Before connecting, VVF asks travelers to deactivate or uninstall any peer-to-peer software (such as BTorrent, uTorrent, eMule, Azureus, etc.) from their computers. Failure to comply with these recommendations will incur the user's liability.

16.4 General tourist information

Information and photos concerning the environment of VVF and partner destinations and campsites (access, services, sports facilities, nearby activities or events, prices, etc.), which are not invoiced by VVF, are given for information only. VVF cannot be held responsible for any change in the characteristics, unavailability or cancellation of these services or information.

LEGAL INFORMATION AT DATE OF PUBLICATION

Head office: VVF - 8 rue Claude Danziger - CS 80705 - 63050 Clermont-Ferrand cedex 2. Tel. 04 73 43 00 00 - Email: moyensgeneraux@vvf.fr. Association loi 1901, declared to the Puy-de-Dôme Prefecture on December 26, 1968, registered with the Registre des Opérateurs de Voyages et de Séjours under n° IM 063 110010.

Professional liability: Insurer MAIF - CS 90000 - 79 038 Niort cedex 09.

Financial Guarantee: APST - 15 Avenue Carnot - 75017 PARIS - Tél 01 44 09 25 35.

INFORMATION FORM

By purchasing the travel service or combination of travel services (package) offered to you, you will benefit from the rights granted by the European Union as transposed in the Tourism Code. VVF will be entirely responsible for the proper execution of the travel service, stay or package as a whole. In addition, as required by law, VVF holds a financial guarantee in the event of insolvency.

Essential rights of the traveler under Directive (EU) 2015/2302 transposed into the Tourism Code:

Travelers will receive all essential information about the travel service or package before concluding the travel contract. The service provider or organizer, as well as the retailer, are responsible for the proper execution of the travel service(s) provided for in the contract. Travelers are provided with an emergency telephone number or contact details enabling them to reach the service provider, organizer or retailer.

Travelers may assign their contract to another person, subject to reasonable notice and, if applicable, the payment of additional fees. The price of the travel service or package may only be increased if specific costs increase and if this possibility is explicitly provided for in the contract and may in no case be changed less than twenty days before the start of the trip. If the price increase exceeds 8% of the price of the travel service or package, the traveler may withdraw from the contract. If the service provider or organizer reserves the right to increase the price, the traveler is entitled to a price reduction in the event of a reduction in the corresponding costs. Travelers may cancel the contract without paying cancellation fees, and receive a full refund of payments made, if one of the essential elements of the contract, other than the price, undergoes a significant change.

If, before the start of the service or package, the professional responsible cancels the service or package, travelers may obtain a refund and compensation, if applicable. Travelers may cancel the contract without paying a cancellation fee before the start of the service or package in the event of exceptional circumstances, for example if there are serious safety problems at the destination that are likely to affect the trip.

In addition, travellers may cancel the contract at any time prior to the start of the trip, subject to payment of appropriate and justifiable cancellation charges.

If, after the start of the trip, important elements of the trip cannot be provided as planned, appropriate alternative services must be offered at no extra charge. Travelers may cancel the contract without paying cancellation fees if the services are not performed in accordance with the contract, if this significantly disrupts the execution of the trip and if the service provider or organizer fails to remedy the problem. Travelers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of travel services.

The service provider, organizer or retailer must help if the traveler is in difficulty. If the service provider, organizer or retailer becomes insolvent, the amounts paid will be refunded. If insolvency occurs after the start of the package and if transportation is included in the package, repatriation of the traveler is guaranteed. VVF has taken out insolvency protection with APST - 15 Avenue Carnot - 75017 PARIS - Tel. 01 44 09 25 35.

Travelers can contact this organization if they are refused services due to VVF's insolvency.

The French Tourism Code can be consulted on the LEGIFRANCE website.