Camping Les Avenieres

General Terms and Conditions of Sale – Camping Les Avenières
In order to benefit from the services offered by our campsite, we ask you to carefully read the General Terms and Conditions below. These terms govern the sale of stays and are applicable at the time the booking is made.

Booking a stay implies full acceptance of our General Terms and Conditions.

Booking Conditions
Bookings are only binding on the campsite once they have been confirmed by the campsite. A confirmed booking means that the campsite has sent the customer written confirmation of the booking.

Under no circumstances may the rental, even partially, be transferred or made available to third parties without the owner's prior written consent. Any breach of this condition may result in the immediate termination of the rental agreement at the tenant's fault, with all rental payments remaining definitively acquired by the owner.

The campsite reserves the right to refuse access to groups or families arriving with a number of participants exceeding the capacity of the rented accommodation. Such termination of the contract shall be considered to have been initiated by the customer.

In accordance with current regulations, foreign nationals must complete an individual police registration form upon arrival, stating their surname, first name(s), date and place of birth, nationality and usual address.

Use of the Premises
The tenant must ensure the peaceful use of the rented accommodation. The tenant agrees to personally occupy the premises in accordance with the number of persons specified in the booking. The tenant must ensure that the peace and quiet of neighbouring guests is respected.

The tenant agrees to read and comply with the campsite's internal rules and regulations. Any breach of these rules shall be considered a termination of the contract at the customer's initiative.

Security Deposit and Condition of the Accommodation
In accordance with applicable regulations, rented accommodation is deemed to be free from damage when the tenant takes possession of it. The tenant must report any defect or damage to the owner in writing within 12 hours of taking possession of the accommodation. Otherwise, the rented accommodation and its contents shall be deemed to have been handed over in good condition.

A security deposit of €250 per stay is required for all rental accommodation (excluding bare pitches), by means of a pre-authorisation on a bank card.

Accommodation must be left clean upon departure (floors cleaned, dishes washed and put away, bathroom/toilet facilities and kitchen cleaned, bins emptied, outdoor areas tidied, etc.).

Customers may purchase an end-of-stay cleaning service when booking or, at the latest, upon arrival.

This service does not exempt customers from leaving the accommodation in a minimum state of cleanliness (bins emptied, dishes washed and put away, rubbish removed).

If the end-of-stay cleaning service has not been purchased and the accommodation is not left clean upon departure, a fixed cleaning fee of €125 will be deducted from the security deposit.

If, despite having purchased the cleaning service, the condition of the accommodation requires an abnormally longer cleaning time than normally expected (excessive dirt, large amounts of rubbish, unwashed dishes, etc.), the additional cleaning time may be charged.

In the event of damage, breakage or missing items, the cost of repairs or replacement will be charged and deducted from the security deposit.

A security deposit is also required when renting equipment. The amount depends on the equipment rented.

Payment Conditions
To confirm a booking, a deposit corresponding to 30% of the total cost of the stay is required, or alternatively a bank card pre-authorisation for the full amount of the stay, processed via Stripe (a secure payment platform), as a guarantee.

The bank card pre-authorisation constitutes a firm commitment to the booking and authorises the campsite to charge any amounts due in accordance with these General Terms and Conditions of Sale.

If the bank card pre-authorisation is invalid, has expired, is declined by the banking institution or otherwise becomes unusable before the start of the stay, the customer will be asked to regularise the situation within 48 hours. If the situation is not regularised within this period, the booking may be automatically cancelled without compensation or indemnity.

The outstanding balance for the stay must be paid no later than the day of arrival at the campsite. In the absence of full payment, access to the campsite may be refused, without reimbursement of any amounts already paid.

Customers receiving VACAF assistance: the remaining balance payable by the customer must be paid no later than 30 days before the start of the stay. If payment is not received within this period, the booking may be cancelled.

Cancellations and Changes
Any cancellation or modification request must be submitted in writing.

Changes to Your Booking
The campsite reserves the right to accept or refuse any request to modify a booking. No booking may be transferred or modified to the following season. If a requested modification is not accepted, the booking must either proceed under the original conditions or be cancelled.

Any request to shorten the duration of a stay will be considered a partial cancellation and will be subject to the cancellation conditions applicable to cancellations initiated by the customer.

Unused Services
In the event that the customer fails to arrive, the cancellation policy shall apply.

Cancellation in the Event of Administrative Closure
If the cancellation is due to border closures, closure of the campsite or travel restrictions, a credit voucher corresponding to the full amount paid will be issued and will be valid for two years. If the customer refuses the credit voucher, they may request a refund.

Cancellation by the Campsite
If the campsite cancels the stay (except in cases of force majeure), the full amount of the booking will be refunded. Such cancellation shall not entitle the customer to any damages or compensation.

Refunds in the Event of Cancellation by the Customer
More than 30 days before the start of the stay: Full refund of all amounts paid.

Between 10 and 29 days before the start of the stay: The campsite retains the deposit.

Less than 10 days before the start of the stay: The full amount of the booking is payable by the customer.

Payments made using holiday vouchers (Chèques-Vacances) cannot be refunded, in accordance with Article L.112-14 I of the French Monetary and Financial Code. A credit voucher will be issued for these amounts and will be valid for two years.

Cancellation Insurance
The campsite does not offer cancellation insurance directly, but informs customers that they may take out insurance through Campez Couvert (https://www.campez-couvert.com/pour-les-particuliers).

Pets
Pets are accepted on the campsite for an additional fee, with the exception of Category 1 and Category 2 dogs, which are prohibited.

Pets must be kept on a lead at all times and must have an up-to-date vaccination record. They are prohibited from the area surrounding the swimming pool.

Pet waste must be picked up. Failure to do so may result in the immediate termination of the contract, with no possibility of a refund.

Any additional cleaning required as a result of the presence of a pet will be charged and deducted from the security deposit.

Animals Living on the Campsite
It is strictly forbidden to enter the ponies' enclosure unless accompanied by the campsite managers or the ponies' owners.

It is strictly forbidden to feed the ponies.

Water and Electricity
Water and electricity charges are included in the rental price for normal use. If average electricity consumption exceeds 10 kWh per day, the additional consumption may be charged to the tenant.

Theft, Damage, Disturbances and Nuisances
The campsite accepts no liability in the event of theft, fire, adverse weather conditions or incidents falling under the camper's personal civil liability.

The tenant is responsible for all damage caused by them. Customers are advised to have appropriate holiday or travel liability insurance covering their stay.

All customers must comply with the campsite's internal rules and regulations.

Each registered camper is responsible for any disturbances or nuisances caused by persons staying with them or visiting them.

In the event of a breach of the internal rules or these General Terms and Conditions of Sale, the campsite manager may expel the customer immediately without prior formal notice.

Any expulsion resulting from non-compliance with these General Terms and Conditions or the campsite's internal rules shall result in no refund being provided for the remainder of the stay. Any persons accompanying the individual(s) responsible for the breach may also be expelled. The customer may also be required to reimburse all costs incurred as a result of the incident (repairs, legal fees, management time, etc.).

Disputes and Consumer Mediation
Any campsite customer may refer a dispute to a consumer mediator within a maximum period of one year from the date on which a written complaint was submitted to the campsite operator by registered letter with acknowledgement of receipt.

Customers may, in particular, use the following consumer mediation service free of charge:

CENTRE DE MEDIATION DE LA DROME (Médiation Conso Drôme)
10 place des Clercs
26000 Valence
France
Tel.: +33 7 88 82 55 42
Website: https://mediation-conso-drome.org/
Email: mediationconsodrome@gmail.com

Campsite's Responsibility Regarding Information
The customer expressly acknowledges that the campsite cannot be held liable for false or inaccurate information communicated by its partners or by any third party and reproduced in the campsite's brochure or on its website, particularly regarding presentation photographs, descriptions, activities, leisure facilities, services and operating dates.

All photographs and texts used in the campsite's brochure or on its website are non-contractual and are provided for information purposes only.

Certain activities and facilities offered by the campsite and mentioned in the description may be withdrawn or become unavailable.