Booking issues
Positiv: Prebooked online as arriving around lunchtime when reception is closed. We were travelling during some very stormy weather. Charged 10 euros booking fee and not given opportunity to use ACSI discount. We paid about 37 euros for 1 night! After arrival and reception opening we discovered we had paid about 15 euros more than we needed to. We complained but reception claimed booking fee necessary and would not refund.
Verbesserungswürdig: Improve website, make lunchtime arrival easier and cancel 10 euro fee for booking!
Comfort Package ( electricity )